Manager, Knowledge Management

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $94.8k - $118.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Lead, coach, and develop a team of knowledge writers • Drive knowledge management initiatives across multiple business areas • Partner with Operations, Engineering, Training, Legal, and Compliance teams to translate complex processes and business requirements into clear, actionable content • Lead cross-functional projects from planning through launch, managing timelines, resources, risks, and stakeholder communication • Establish and evolve content standards, information architecture, and governance practices • Apply user experience and content design principles to improve information discovery and use • Oversee content quality and lifecycle management using audits, analytics, search trends, and user feedback • Identify opportunities to use AI, automation, and emerging technologies to streamline workflows, improve content quality, and scale knowledge management capabilities

🎯 Requirements

• A Bachelor’s Degree in English, Communications, or a related field, or equivalent professional experience • At least 6 years of experience in knowledge management, content strategy, content design, or a related field • At least 2 years of people management experience • Proven ability to coach, develop, and lead high-performing teams • Experience leading cross-functional projects, managing competing priorities, and delivering results in a fast-paced environment • Strong understanding of user experience and content design principles, including information architecture, taxonomy, accessibility, and content governance • Experience managing knowledge across employee and customer-facing channels • Familiarity with knowledge management platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar tools • Knowledge of AI-powered search, generative AI, and content optimization • Ability to use analytics, search performance data, and user feedback to drive improvements • Strong editorial judgment, communication, and stakeholder management skills • Ability to influence decisions, build alignment, and maintain content accuracy in environments requiring legal and compliance review • May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

🏖️ Benefits

• Bonus • Equity • Benefits as applicable

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume