Player Development Executive

🕒 June 16

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $88.4k - $110.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty. • Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies. • Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions. • Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements. • Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue. • Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction. • Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.

🎯 Requirements

• A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. • Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients. • A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset. • Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency. • Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies. • Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams. • Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives. • Ability to obtain and maintain all required State Gaming Licenses.

🏖️ Benefits

• bonuses • equity • benefits as applicable