Senior Product Manager, Fraud Risk Platforms

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $136k - $170k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Own and drive an outcome-based roadmap for risk case decisioning across AI-assisted review, case automation, self-service, and case management • Partner with Risk Operations to understand case workflows, identify agent time expenditure, and prioritize high-impact opportunities • Define resolution paths for different case types, including automation, AI support, customer self-service, and human review • Shape the end-to-end case lifecycle, including case types, states, routing, prioritization, queues, resolution actions, closure criteria, and agent evidence • Lead discovery and execution with Engineering, Data Science, Controls & Compliance, and cross-functional partners • Translate complex needs into clear requirements, testable acceptance criteria, and measurable outcomes • Define success metrics and evaluate automation rates, workload reduction, self-service containment, AI review quality, decision quality, and operational cost • Represent case resolution experience in upstream decisions and surface operational impacts of orchestration, tooling, and risk model changes • Build auditability into automated and AI-assisted case decisions and partner with Controls & Compliance on decision rationale and evidence standards

🎯 Requirements

• Bachelor’s Degree or suitable combination of education, experience, and training • At least 7 years of experience in Product Management • Experience in fraud, risk, trust & safety, or large-scale operations automation • Experience defining strategy, building roadmaps, and leading complex initiatives from discovery through delivery and iteration • Strong analytical skills and data-driven prioritization experience • Experience defining success metrics, evaluating performance, and using insights to guide investment decisions • Experience working across Engineering, Data Science, Analytics, Operations, and other business teams • Ability to navigate ambiguity and balance long-term strategy with near-term operational impact • Strong communication and stakeholder management skills • Ability to influence senior leaders and align cross-functional teams • Strong ownership and accountability • Familiarity with internal tools, customer-facing platforms, artificial intelligence, automation, risk operations, or foundational technology platforms is a plus • Experience in a regulated industry such as gaming, fintech, payments, or insurance is a plus • May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

🏖️ Benefits

• Bonus • Equity • Benefits as applicable • Gaming license application guidance if relevant to the role