Clinical Operations Director

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🔴 Lead

🏥 Clinical Operations

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Dreem Health | Sunrise

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🧘 Wellness

B2C • Wellness

Dreem Health | Sunrise is a digital sleep clinic that provides end-to-end remote diagnosis and treatment for sleep disorders. Patients complete clinician-led video consultations, take award-winning home sleep tests, and receive personalized treatment plans — all coordinated from home and supported by licensed physicians and nurse practitioners. The service verifies insurance benefits, covers most of the U. S. , and integrates with in-lab testing and devices (e. g. , WatchPAT) when needed.

📋 Description

• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale. • Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets. • Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems. • Develop and maintain provider capacity planning models to align clinical supply with projected patient demand. • Optimize provider staffing models, productivity, utilization, and workforce deployment strategies. • Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis. • Lead the teams and processes that connect patients, providers, diagnostics, and treatment. • Oversee care coordination operations and service delivery across the patient journey. • Establish and manage operational standards, and performance metrics. • Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale. • Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows. • Ensure seamless collaboration across clinical, operational, and support functions. • Own the conversion funnel from referral to treatment — and every drop-off point in between. • Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement. • Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams. • Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions. • Oversee operational performance related to home sleep testing and PAP therapy fulfillment. • Lead end-to-end logistics operations supporting diagnostic and treatment equipment. • Monitor and improve delivery, return, utilization, and cost-efficiency metrics. • Partner with vendors and supply chain partners to ensure operational reliability and scalability. • Ensure logistics performance supports clinical timelines and patient experience expectations. • Develop scalable processes to support growth while maintaining operational quality and cost discipline. • Serve as the bridge between clinical operations and company growth objectives. • Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts. • Develop operational models supporting new markets and service offerings. • Build and maintain reporting frameworks that provide visibility into performance across all operational functions. • The Clinical Operations Director will directly lead a growing team across multiple functions. • This is a player-coach leadership role requiring both strategic vision and operational engagement.

🎯 Requirements

• 10+ years of progressive clinical operations experience within healthcare organizations. • 3–5+ years of senior leadership experience managing multi-functional operational teams. • Experience leading clinical operations across multiple states. • Proven success managing operational teams of 50+ employees within healthcare environments. • Demonstrated experience managing operational budgets and allocating resources effectively to support business objectives. • Strong analytical capabilities with experience leveraging data to drive decision-making and operational improvements. • Experience partnering cross-functionally with clinical, technology, finance, and executive leadership teams. • Ability to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguity. • Experience in working within an international context - you easily navigate the unwritten rules of American and European work cultures

🏖️ Benefits

• Comprehensive health benefits (medical, dental, vision) • FREE One Medical membership • 401(k) with company match • 20 days PTO + 10 paid holidays + 80 hours paid sick leave • Monthly phone and internet stipend