Community Manager

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OLIPOP PBC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

OLIPOP PBC is a company that offers a variety of beverages inspired by classic soda flavors. These beverages are designed as a healthier alternative to traditional sodas, featuring prebiotic soluble fibers and reduced calorie content, making them a functional and digestive-friendly option. Their product range includes flavors like Vintage Cola, Root Beer, Cream Soda, and Cherry Cola, among others. OLIPOP promotes its drinks as guilt-free indulgences that provide both nostalgic enjoyment and health benefits, catering to consumers interested in wellness and digestive health. The company also engages in direct-to-consumer sales and offers subscription services for ongoing savings.

📋 Description

• Manage day-to-day engagement across Instagram, TikTok, Facebook, YouTube, Pinterest, LinkedIn, and emerging social platforms • Respond to consumer comments and direct messages using established brand voice guidelines and engagement frameworks • Foster a positive, welcoming, and inclusive community environment • Build relationships with consumers through thoughtful, authentic interactions • Support community engagement initiatives and maintain OLIPOP's presence on platforms such as TYB • Identify consumer questions, trends, and themes and share observations with the Organic Social team • Partner with Consumer Experience to route customer inquiries appropriately • Escalate sensitive issues, reputation risks, and emerging concerns according to established processes • Schedule and publish approved content across social media platforms using Nectar Social • Ensure content is published accurately and according to established timelines • Conduct quality assurance checks for captions, links, tags, accessibility requirements, and formatting • Monitor community response following publication and communicate notable feedback to the team • Maintain publishing calendars and workflows within social management platforms • Monitor social conversations and community sentiment using approved tools and reporting resources • Track recurring consumer questions, feedback, and emerging topics • Assist with recurring reporting and social listening requests • Support data collection and reporting used for future campaigns and content planning • Stay informed on social media trends, platform updates, and cultural conversations relevant to OLIPOP audiences • Collaborate with Organic Social, Consumer Experience, Brand Marketing, Creative, and other stakeholders • Participate in team meetings, brainstorming sessions, and campaign planning discussions • Report into the Director of Social

🎯 Requirements

• 1–3 years of experience in community management, social media coordination, customer engagement, or related marketing roles • Strong written communication and copywriting skills, with ability to adapt to a brand voice • Familiarity with major social media platforms and community management best practices • Experience using social media management, publishing, or engagement tools; Nectar Social, Sprout Social, Dash Hudson, Sprinklr, or similar preferred • Strong attention to detail and organizational skills • Ability to manage multiple priorities in a fast-paced environment • Demonstrated customer empathy and professionalism in written communication • Comfortable working collaboratively with cross-functional teams • Curiosity about social media trends, internet culture, and evolving consumer behaviors • Passion for consumer brands, digital communities, and positive customer experiences • Interest in health, wellness, food & beverage, or lifestyle brands

🏖️ Benefits

• Fully remote work arrangement • IRL offsites • Reasonable accommodations during the application process and employment