Director, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Drips

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Lead and nurture relationships across executive, operational, and cross-functional client teams • Own strategic planning for client success, revenue expansion, retention, upsell opportunities, churn prevention, and lifetime value • Represent the client voice within Drips and influence product direction, roadmap priorities, and service enhancements • Build and optimize scalable playbooks, enablement frameworks, and performance dashboards • Design and lead strategic QBRs and ABRs mapping client initiatives to KPIs, outcomes, and platform value • Oversee resolution of high-impact client issues and establish escalation protocols • Partner with senior leadership to forecast revenue, headcount needs, and client health trends • Drive enterprise-level scalability, process maturity, and client-impact initiatives • Hire, mentor, and develop a team of Senior Client Success Managers • Foster accountability, continuous learning, and outcome ownership through structured feedback and performance planning

🎯 Requirements

• Experience working in client-facing environments, particularly with performance-based or outcome-driven partnerships • Experience building strong client relationships • Demonstrated ability to deliver measurable value • Experience supporting successful business outcomes • Ability to lead, mentor, and develop Senior Client Success Managers • Ability to partner with Sales, Product, and senior leadership • Ability to manage executive-level client relationships and high-impact escalations