Client Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZeOmega

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Corporate Round on 2020-10

Healthcare • Consulting • Healthcare Insurance

ZeOmega is a leading healthcare technology organization known for its Jiva Healthcare Enterprise Management Platform, which provides solutions for care management, population health management, and quality improvement. The company's AI-powered platform integrates data to create a single source of truth for healthcare organizations, allowing for efficient benefits administration, operational efficiency, and improved care quality. ZeOmega serves a variety of healthcare entities including health care plans, health systems, Medicare, Medicaid, and Accountable Care Organizations, offering tools for risk adjustment, electronic prior authorization, and social determinants of health integration. The company is recognized for its excellence in payer care management solutions, earning the Best in KLAS award from 2022 to 2024.

📋 Description

• Ensure assigned clients achieve desired business outcomes through strategic, proactive engagement with ZeOmega products and services • Build trusted, long-term client relationships • Improve client satisfaction and increase product adoption • Support client retention and help clients realize measurable value from ZeOmega solutions • Serve as the primary business relationship owner and client advocate for assigned accounts • Connect client goals with ZeOmega capabilities • Use modern productivity tools to improve client communications, executive presentations, market research, reporting, and day-to-day operating efficiency • Collaborate with internal teams while implementation delivery, professional services execution, project management, and support resolution ownership remain with appropriate teams

🎯 Requirements

• 8+ years of Client Success, Customer Success, Account Management, Client Relations, Healthcare Technology, Healthcare Operations, or related experience • Experience working with healthcare organizations, health plans, managed care organizations, care management programs, population health solutions, or healthcare technology platforms preferred • Ability to understand healthcare business processes, operational challenges, client priorities, and product adoption drivers • Experience managing executive and senior stakeholder relationships • Experience using CRM platforms such as Zoho, Salesforce, Microsoft Dynamics, or similar systems • Strong executive presence • Ability to multitask, organize, prioritize, and follow through in a fast-paced environment • Strategic, analytical, curious, and results-oriented • Strong written and verbal communication skills with the ability to simplify complex topics • Flexible, objective, professional, and comfortable working across different stakeholder styles • Travel required – average 30%