Integrations Manager – Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Drips

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Own Drips' integrations function end to end, including technical delivery of client integrations and people leadership • Build, lead, and mentor a team of Integration Project Managers/Specialists • Hire, onboard, and support career development for team members • Set goals and expectations, conduct regular 1:1s and performance reviews • Allocate team resources and capacity across competing client implementations • Own the integration strategy and roadmap aligned with Operations objectives • Define and track integration KPIs, including cycle time, launch success, UAT defect rates, and post-launch issues • Partner with Product and Engineering to prioritize tooling and platform improvements • Design and refine repeatable, documented integration processes, intake workflows, and prioritization workflows • Oversee integrations across APIs, webhooks, FTP/SFTP, Azure Logic Apps, and billing/data workflows • Serve as escalation point for complex, high-risk, or compliance-sensitive integrations • Maintain documentation such as data mapping specifications, API documentation, and testing/acceptance criteria • Validate data mappings, authentication methods, and system configurations for high-complexity engagements • Partner with Client Success, Production, Engineering, and QA to align integrations with platform standards and client expectations • Represent Integrations in cross-departmental planning and process discussions • Coordinate resolution of integration-related incidents and risks • Report team performance, project/portfolio status, and risk exposure to the VP of Operations • Build and maintain Tableau and DCC dashboards for integration health, throughput, risk, and capacity • Create reporting and tooling that provide leadership visibility as the client base and integration volume scale

🎯 Requirements

• 5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments • 2+ years directly managing a team • Proven people leadership, including hiring, coaching, performance management, and career development for technical staff • Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting • Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring/DevOps tooling • Experience building repeatable implementation processes, documentation frameworks, and intake/prioritization workflows • Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies • Exceptional written and verbal communication; able to lead client-facing technical discussions and translate technical detail for executive audiences • Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred but not required • Hands-on, keyboard-level comfort with APIs, logs, configurations, and data mappings • Experience in telephony/SMS, TCPA/HIPAA-adjacent, or other regulated-data integration environments preferred • Experience with billing processors or financial transaction systems preferred • Exposure to DevOps practices and CI/CD deployment environments preferred • Experience building dashboards or reporting frameworks for operational visibility preferred • Prior experience managing managers or team leads preferred • Brief cover letter describing experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in a regulated or compliance-sensitive industry

🏖️ Benefits

• Remote work environment • Career growth opportunities • Hiring, onboarding, and career development opportunities for team members • Coaching and professional development through regular 1:1s and performance reviews