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Production QC Associate

🔥 0 minutes ago

🐊 Florida, Ohio, +1 more states – Remote

infoinfo

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Drips's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Drips

Drips

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Perform daily System QA testing across supported providers and carriers • Perform vanity-domain testing to verify SMS deliverability and URL redirection • Perform throughput testing across AT&T, T-Mobile, and Verizon • Review testing reports line by line and follow established testing procedures consistently • Record test outcomes accurately in spreadsheets, reports, and internal systems • Identify delivery issues, repeat failures, inconsistencies, and other anomalies • Escalate confirmed issues to Production leadership or the appropriate internal team • Maintain clear, organized records of testing activity, findings, and follow-up actions • Communicate schedule concerns, testing delays, equipment issues, and blockers promptly • Support additional audits, ticket follow-up, and special QC projects as assigned • Use approved QC tools and documentation to improve accuracy and consistency • Protect confidential client, campaign, and operational information • Prioritize Centene quality audits, vanity domain testing, and throughput testing

🎯 Requirements

• High school diploma or equivalent • Reliable internet access suitable for remote work • Adequate cell reception and access to the required testing devices or carrier environments • Basic to intermediate proficiency with Microsoft Excel, spreadsheets, and documentation tools • Strong attention to detail and ability to follow structured procedures consistently • Strong written and verbal communication skills • Ability to work independently in a remote environment • Ability to remain organized, manage time effectively, and meet deadlines • Ability to perform repetitive work accurately without losing focus • Analytical mindset and comfort identifying patterns, inconsistencies, or recurring issues • Willingness to learn technical workflows, internal terminology, and company systems • Availability to work the agreed part-time schedule within the approved operating window • Preferred: Experience in quality control, quality assurance, software testing, data entry, or process-driven operational work • Preferred: Experience working with SMS, telecommunications, web links, or digital communication platforms • Preferred: Familiarity with spreadsheets, data validation, or issue tracking • Preferred: Experience working remotely or independently with limited direct supervision • Preferred: Coursework or experience in English, computer science, information technology, communications, or a related field

🏖️ Benefits

• Part-time schedule • Remote work arrangement • Approved operating window for scheduling • Access to required testing devices or carrier environments

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