Production Quality Control Specialist

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Logo of Drips

Drips

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Run functional and regression tests on completed campaign builds • Verify message timing, sequencing, content, call routing, audio playback, and digit-press behavior • Test performance across different carriers, devices, and time zones • Own QC cases from intake through fully tested and documented closure • Prioritize cases based on urgency, launch dates, and complexity • Identify, document, and communicate defects clearly • Coordinate with the Build team on campaign rework • Work with Product Engineering on underlying system issues • Translate technical findings for technical and non-technical stakeholders • Document test cases and results in a test management platform • Maintain a defect-results dashboard and track recurring problem areas • Deliver regular reports to leadership on findings, risks, and improvement opportunities • Manage the QC queue and ensure cases do not stall or remain untested

🎯 Requirements

• Experience with a test management platform to document test cases, execute test suites, and track results • Strong queue management skills, including prioritizing QC cases by urgency and launch date • Strong analytical skills and attention to detail • Ability to identify inconsistencies, edge cases, and trends across defects • Ability to document defects clearly enough for reproduction and resolution • Ability to communicate technical findings in plain language to non-technical partners • Technical understanding of system behavior and real-world testing conditions • Ability to work with internal testing and configuration tools, test management platforms, and ticketing systems • Resume and a brief cover-letter summary required when applying

🏖️ Benefits

• Remote work arrangement • Full-time employment (40 hours/week)

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