Mechanical Claims Adjuster

🕒 July 23

🌵 Arizona, Florida, +5 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

🦅 H1B Visa Sponsor

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👻 Ghost score 39%

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Logo of DriveTime

DriveTime

1001 - 5000 employees

Founded 2002

🚘 Automotive

📦 Logistics

📣 Marketing

Automotive • Logistics • Marketing

DriveTime is a prominent automotive retail company focused on revolutionizing the car-buying journey. The company prides itself on providing a transparent pricing approach, eliminating haggling and offering an unparalleled customer service experience. DriveTime operates reconditioning centers to breathe new life into pre-owned vehicles, with comprehensive training and state-of-the-art equipment. The company's operations are streamlined for optimal productivity and customer support, with a dynamic team involved in loan servicing and corporate functions. DriveTime is committed to creating a positive impact by fostering a supportive work environment that values integrity, collaboration, and diverse backgrounds.

📋 Description

• Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations • Handle pre-sale repairs and customer vehicles under warranty • Adjudicate claims within approval limits and department and industry standards • Document actions and interactions with shops and customers in internal systems • Navigate department resources to follow process flows and policies • Manage assigned pending claims • Follow up with repair facilities to make claim decisions • Perform other duties as assigned

🎯 Requirements

• Must reside in AZ, FL, GA, NC, NV, TN, TX, or UT • High-school diploma required • Bachelor’s degree preferred • 3+ years of experience with current automotive mechanical and diagnostics • Strong understanding of automotive systems and repair procedures • Knowledge of parts pricing, labor guides, and repair shop procedures/practices • Clear and professional verbal and written communication • Strong negotiation skills • Proficient typing and general computer skills • Comfortable in a high-volume, collaborative environment and managing multiple priorities • Solutions-oriented • Must have a conducive, quiet home workspace with no distractions and reliable, secure internet • Hiring contingent upon successful completion of background and drug screening

🏖️ Benefits

• Work From Home from an approved city and state • Medical, dental, and vision insurance • 401(k) • Company-paid life insurance • Short- and long-term disability coverage • Professional growth opportunities • Tuition reimbursement • Wellness program with self-guided coaching, journeys, cash incentives, and medical-premium discounts • Competitive pay • Consistent Monday–Friday schedule with rotating Saturdays • Game room with ping-pong table, pool table, and other games • In-house gym • Social events, team competitions, and gatherings • Company outings, personal rewards, and prizes • Paid time off, including wellness days, holidays, and personal time for full-time roles

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