Program Manager, Customer Programs

🕒 September 4

🇺🇸 United States – Remote

💵 $127.8k - $194.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Lead complex customer programs end-to-end, translating ambiguous business priorities into objectives, operating plans, milestones, decision points, owners, risks, and measurable outcomes. • Create a coordinated customer experience across Dropbox by partnering with Sales, Customer Success, Product, and other teams. • Lead large cross-functional teams through competing priorities, dependencies, and ambiguity, driving decisions and accountability without formal authority. • Connect customer feedback, behavior, and program results to Product and GTM decisions, changes, or documented next steps. • Build scalable program infrastructure, including workbacks, decision rights, readiness criteria, status mechanisms, risk/escalation paths, measurement, and reusable playbooks. • Provide executive-level synthesis of program health, customer signals, risks, tradeoffs, decisions, and recommendations. • Help Dropbox build repeatable customer-program operating mechanisms and playbooks.

🎯 Requirements

• 8+ years of experience in program management, customer programs, strategy & operations, GTM operations, product operations, or a related field, with demonstrated ownership of complex cross-functional programs. • Demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement, and outcome, operating independently with limited direction. • Experience leading programs involving customers or customer-facing teams, with strong judgment around customer selection, engagement, communications, expectations, and experience. • Demonstrated ability to coordinate multiple senior stakeholders and functions with different priorities, dependencies, and decision rights while maintaining momentum and accountability. • Strong operating judgment: able to determine the appropriate level of structure for a problem, make tradeoffs, simplify where possible, and build repeatable mechanisms where needed. • Strong written and verbal communication skills, including the ability to synthesize complex qualitative and quantitative information into concise recommendations, decisions, and executive updates. • Demonstrated ability to operate as a hands-on senior IC, moving comfortably between strategic problem-solving and detailed execution. • Preferred: experience leading customer programs involving early product feedback, beta/early-access programs, customer validation, product launches, adoption, advocacy, or strategic customer engagement. • Preferred: experience working across Product/EPD and GTM organizations. • Preferred: experience building a new program or operating model and scaling it. • Preferred: experience in B2B SaaS, enterprise software, collaboration/productivity technology, or another complex technology environment. • Preferred: experience using AI and automation to improve program execution, customer insights, synthesis, reporting, or operating efficiency.

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