Forward Deployed Engineer

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $170k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dropzone AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

Artificial Intelligence

Dropzone AI is an organization whose name indicates an artificial intelligence focus. The supplied material contains only website/CSS code and layout variables (styling and theme definitions) and does not include product, service, customer, or company details. Because no explicit business information is present, I cannot reliably state what Dropzone AI builds or who its customers are; however, based solely on the company name, it is reasonable to classify it as operating in artificial intelligence. No other industries can be confidently inferred from the provided text.

📋 Description

• Support strategic customer accounts as a technical and operationalization-focused resource • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as primary account owner • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts • Review investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and customer-trust improvements • Draft and refine customer-specific tuning recommendations • Configure response workflows, notifications, escalation paths, and customer-approved behaviors • Translate customer SOC practices into precise, approved Dropzone behavior • Identify functional alternatives or product-supported paths before escalating product gaps • Open and document internal support or product cases when existing functionality cannot meet customer needs • Produce tuning, efficacy, and operationalization reports • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators • Partner with Product and Engineering to escalate product gaps with evidence and customer context • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance • Maintain boundaries between strategic operationalization, standard support, incident response, and custom development • Create continuity from pre-sales discovery through post-sales operationalization for strategic customers • Work directly with customers during onboarding, optimization, large-scale pilots, and high-priority account work

🎯 Requirements

• 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer • Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations • Technical acumen in scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation • Ability to translate ambiguous customer context into precise technical configuration • Strong written and verbal communication • Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths • Ability to manage multiple customer workstreams with strong follow-through • Comfort working directly with customers and operating behind the scenes with TAMs, Product, and Engineering • Comfortable working in an early-stage environment with ambiguity and high ownership • Early-stage startup mindset; thriving on ambiguity and lightspeed execution • Data-driven mindset

🏖️ Benefits

• Company-provided equipment • Company-paid health insurance • 401K Plan with employer match • Self-Managed PTO • Parental leave • Significant above-market new hire equity grants • Generous benefits package • Remote work from home • Professional travel and event opportunities