Technical Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DuBois Chemicals, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

DuBois Chemicals, Inc. is a leading specialty chemical supplier offering a comprehensive range of products and services for various industries. The company provides custom solutions in manufacturing, food and beverage processing, paper and pulp, water treatment, auto care, and fleet washing. With over 100 years of experience, DuBois combines advanced chemistry, equipment solutions, and technical services to enhance product quality and reduce costs for its clients. Their industry-focused solutions include metalworking fluids, industrial cleaners, lubricants, and rust preventives, among many others. DuBois is committed to safety, innovation, and sustainability, offering products and services designed to optimize performance and efficiency for businesses worldwide.

📋 Description

• Provide technical service supporting product application at customer sites and create account satisfaction and retention • Manage multiple customers across an assigned geography using varied product lines • Provide assistance, information, and support to customers; handle inquiries and ensure customer satisfaction • Service DuBois equipment, including repairs, replacements, installations, chemical testing, and inventory management • Report and document findings and abnormal conditions, and offer recommendations • Resolve customer technical challenges and assist with process improvements • Communicate and collaborate with team members and cross-functional support employees • Learn and assist with DuBois eTools, System Surveys, and Cost Calculators • Enter chemical test results, meter/setpoint readings, inventory levels/dosage rates, GPS locations, and service times into Analytics or an equivalent data collection system • Travel to assigned customers to conduct service audits

🎯 Requirements

• 2+ years of mechanical, chemical, or industrial experience • Mechanical aptitude in electrical and pipefitting preferred • Strong time management skills with attention to detail • Ability to understand the products and services offered by the company • Excellent oral and written communication skills • Proficient in performing technical/mechanical on-site testing • Ability to adjust to various customer needs and situations • Ability to work independently with minimal supervision • Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools • Ability to travel up to 25% including overnight travel • Must be able to perform the essential functions of this position with or without reasonable accommodations