Care Team Representative

🔥 13 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Provide excellent service and empathy to callers regarding claims for multiple lines of business • Expedite the claims process and provide detailed claim notes on all calls • Resolve issues with a one-call/one-person response • Direct calls to appropriate escalation paths as needed • Act as primary liaison with callers from multiple client accounts within a shared services environment • Assist with questions and solve problems related to claims applications and servicing processes • Perform claim intake and full-service customer support within regulatory, company, and client requirements • Educate customers about documentation, claim-processing time frames, payment information, and claim status • Educate claimants/callers on client requirements and benefit plans • Accurately enter verbal and written claim information into the appropriate system • Direct customer calls to appropriate contacts or escalate to Service Center Specialists/management • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • One (1) year customer service experience or equivalent combination of education and experience required • Inbound call center experience preferred • Excellent verbal and written communication skills • PC literacy, including Microsoft Office products and Windows environment • Must meet minimum typing requirements • Strong organizational skills • Good interpersonal skills • Ability to multitask in a fast-paced environment • Ability to support multiple clients across communication channels and utilize multiple systems simultaneously • Ability to work in a team environment and/or independently • Ability to meet or exceed Performance Competencies • Ability to meet all attendance expectations • Attendance during scheduled work hours is required

🏖️ Benefits

• A stable, consistent work environment — both in-office and virtual • Comprehensive training program • Dedicated mentor and manager • Career development and promotional opportunities • Diverse, all-inclusive benefits package supporting mental, physical, financial, and professional well-being • Medical, dental, and vision insurance • 401k and matching • PTO • Disability and life insurance • Employee assistance • Flexible spending or health savings account • Additional voluntary benefits • Reasonable accommodations when applicable and appropriate