Provider Services Representative I

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $41.5k - $52.7k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Trillium Health Resources

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with serious behavioral health, intellectual/developmental disabilities, and traumatic brain injury in North Carolina. The organization is committed to investing in the health and well-being of the communities it serves, providing services such as preventive health screenings, crisis intervention, and tailored care management. Trillium focuses on enhancing access to mental health and substance use services for its members and ensuring support for vulnerable populations.

📋 Description

• Provide non-clinical administrative support to network providers, staff, community stakeholders, state and local entities, and/or other managed care organizations • Support network providers accurately and promptly through telephonic and/or email support • Answer inbound calls for a call center and provide customer service • Connect callers to the appropriate party, share information, provide technical assistance, and answer questions • Triage emails and calls and direct or transfer questions, concerns, and issues to the appropriate Trillium unit or department • Process sensitive, confidential, and complex information with discretion and professionalism • Prepare, process, and review oral and written material • Assist with informational documents, reports, and special projects • Answer and resolve callers’ questions, concerns, inquiries, and complaints • Perform general clerical work, including scheduling meetings/events, conducting research, reporting findings, and documenting meeting minutes

🎯 Requirements

• High School Diploma or GED and one (1) year clerical experience; OR Equivalent combination of education and experience • Must reside within North Carolina • Must have a valid driver’s license • Must be able to travel within catchment as required • Provider Support Service Line hours are 7:00 a.m. - 6:00 p.m. Monday – Saturday • May be required to work weekends, holidays, and/or during a disaster event or response • Preferred: Two (2) years of clerical or direct customer service experience, including at least six (6) months in a call center environment • Preferred: One (1) year of experience in the behavioral or mental health, substance abuse, developmental disabilities, or physical/medical health field • All candidates must pass a drug test as a condition of employment

🏖️ Benefits

• Competitive benefits • Work-from-home options for most positions • Flexible work schedules with management approval for some roles • Health Insurance with no premium for employee coverage • Flexible Spending Accounts • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year • NC Local Government Retirement Pension (defined-benefit plan) • 401k with 5% employer match and immediate vesting • Public Service Loan Forgiveness (PSLF) qualifying employer • Quarterly stipend for remote work supplies