Account Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of Duelbits

Duelbits

51 - 200 employees

🎲 Gambling

🎮 Gaming

₿ Crypto

Gambling • Gaming • Crypto

Duelbits is an innovative online gaming platform that offers a unique gambling experience across various games. With a focus on user engagement and a seamless interface, Duelbits aims to provide an interactive and entertaining environment for players. The platform incorporates elements of crypto and gaming, appealing to a diverse audience of online gamers and crypto enthusiasts.

📋 Description

• Own the day-to-day management of an assigned VIP portfolio in line with defined segmentation, tiers, and engagement frameworks • Monitor player activity, behaviour, and engagement signals, acting on risks and opportunities and escalating where needed • Execute and help shape incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines • Maintain accurate records of player interactions, offers, and portfolio performance • Drive proactive, timely communication with VIP players to support engagement and retention • Own onboarding for new VIP players, ensuring a strong early-stage experience • Execute reactivation and retention initiatives, contributing to their design alongside senior VIP leadership • Translate player preferences, behaviour, and feedback into action • Surface and act on insights around player behaviour, preferences, and engagement patterns • Build and apply strong understanding of player value, incentives, and lifecycle dynamics • Contribute meaningfully to discussions around player treatment and optimisation strategy • Drive VIP-related initiatives in partnership with CRM, social, and partnerships teams • Execute VIP benefits, promotions, and experiences • Engage with community touchpoints where relevant

🎯 Requirements

• 2-4 years' experience in customer-facing commercial roles (VIP management, CRM, account management, or similar) • Experience in gaming or iGaming, ideally with some direct VIP or high-value player exposure • Ability to interpret player behaviour and convert it into engagement and retention actions • Strong communication skills, commercial judgement, and attention to detail • Ability to operate autonomously in a fast-paced, always-on environment • Direct exposure to VIP, CRM, or player lifecycle management is advantageous • Familiarity with crypto, gaming, sports, or digital entertainment environments is advantageous

🏖️ Benefits

• Competitive service fees with performance-linked upside • Remote-first, international collaboration model • Real ownership of a VIP portfolio, with close guidance from senior VIP leadership • Hands-on exposure to high-value portfolio management and strategy • Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow

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