Senior Director – In-Store Digital

Job not on LinkedIn

🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $153.5k - $198.1k / year

⏰ Full Time

🟠 Senior

👔 Director

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Avolta

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

✈️ Travel

📦 Logistics

Food & Beverage • Travel • Logistics

Avolta is a company that emphasizes user experience on its website, providing options for cookie preferences to enhance performance and tailor content to individual interests. The company is committed to respecting user privacy while ensuring the necessary functionalities through the use of cookies, which help their website operate effectively. Avolta values customer engagement and strives to optimize the online experience for its users.

📋 Description

• Lead development and execution of the company’s in-store digital strategy across Retail and Food & Beverage • Translate business objectives into actionable projects, priorities, and measurable outcomes • Own the lifecycle of in-store digital products and platforms, including evaluation, pilots, deployment, adoption, and optimization • Partner with Operations, IT, Finance, Marketing, and external vendors to deliver scalable in-store solutions • Establish and govern a portfolio of digital initiatives, balancing priorities, resources, risks, and return on investment • Identify opportunities to improve revenue, labor productivity, transaction speed, guest satisfaction, and operational efficiency • Lead company-wide change management, implementation, training, adoption, and accountability for digital programs • Monitor industry trends, emerging technologies, consumer behavior, and competitive advancements to identify innovation opportunities • Build relationships with executive leadership, operational stakeholders, airport partners, and technology providers • Communicate strategy, performance, and investment recommendations • Lead, develop, and mentor a high-performing team

🎯 Requirements

• Education and professional experience combination must exceed 10 years • 5 years of experience supervising a team of digital professionals • 10 years of experience developing and implementing in-store digital user-experience tools in a high-volume environment • A bachelor’s degree in a program related to the functional area can count for 3 years of the ten-year requirement • An MBA or master’s degree in a related program can count for an additional 2 years of the ten-year requirement • 3–5 years of Hospitality, Food & Beverage, or Retail experience • Training and deep knowledge of guest-facing technologies, omnichannel experiences, self-service platforms, payment technologies, and retail innovation • Strong understanding of digital product strategy, user experience, and customer journey design • Experience with QR code ordering, self-order kiosks, self-checkout, and other guest-facing self-service solutions • Excellent interpersonal and relationship management skills • Proven experience leading large-scale change management initiatives, including training and adoption strategies • Continuous improvement mindset and ability to optimize work processes • Highly advanced business acumen and strategic mindset • Ability to balance business, stakeholder, employee, and individual needs • History of coaching, developing, and leading teams • Approximately 50% travel required

🏖️ Benefits

• Health, dental and vision insurance • Generous paid time off (vacation, flex or sick) • 401(k) retirement plan • Company paid life insurance • Tuition reimbursement • Employee assistance program • Training and exciting career growth opportunities • Referral program – refer a friend and earn a bonus