Revenue Services Specialist I/II

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duke Energy Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Duke Energy Corporation is a Fortune 150 energy holding company headquartered in Charlotte, N. C. It operates electric utilities that serve 8. 4 million customers across several states, with a total energy capacity of 54,800 megawatts. The company is also involved in natural gas distribution, serving 1. 7 million customers. Duke Energy is committed to a clean energy transition, aiming for net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company invests in electric grid upgrades and cleaner energy solutions including renewable sources, energy storage, and nuclear power.

📋 Description

• Execute accurate and timely billing, payment processing, and accounts receivable management for residential and commercial utility accounts • Resolve routine billing, payment, usage, and account exceptions while maintaining accuracy rates of 98% or higher • Manage delinquent accounts through collection efforts, security deposits, accelerated delinquency processing, and disconnect procedures • Escalate complex billing and customer account issues to appropriate senior or specialized teams • Maintain customer accounts and administer state-mandated programs, including life support, third-party notification, medical alert/essential programs, and SSI • Process deposit guarantee contracts, fraud investigations, customer identification verification, tax jurisdiction updates, and other regulatory compliance items • Maintain FACTA compliance and record retention using FileNet and other document management systems • Respond to customer inquiries, complaints, correspondence, system-generated work items, and third-party billing-information requests • Handle inbound and outbound customer communications • Collaborate with Customer Operations, Contact Center Operations, Distribution, Metering Services, Legal, Treasury, Consumer Affairs, and other internal stakeholders • Coordinate with city and state entities on customer account issues • Prepare documentation for executive, legal, commission-level, and court-ordered complaints • Monitor SOX and other internal control reports and take required follow-up actions • Run monthly reports and resolve issues to ensure mass market accounts are billing • Train and mentor peers and provide subject-matter expertise to internal teams • Identify process improvements and provide feedback on system, procedural, and customer service enhancements • Perform additional duties as assigned

🎯 Requirements

• Revenue Services Specialist I: Associate degree • Revenue Services Specialist I alternative: high school/GED diploma and 2 years minimum of related work experience • Revenue Services Specialist II: Associate degree in Paralegal, Technology, or Business Administration and 1 year minimum of related work experience • Revenue Services Specialist II alternative: high school/GED diploma and 3 years minimum of related work experience • Working knowledge of Outlook, Excel, Word, and PowerPoint • Working knowledge of applicable Customer Information Systems and utility billing platforms • Ability to analyze and compare data sets, identify discrepancies, and validate billing information • Ability to research and investigate complex account issues using multiple system sources • Knowledge of utility commission rules, regulations, and compliance requirements • Ability to maintain confidentiality and security of customer information and financial data • Strong written communication skills • Excellent oral communication skills • Problem-solving, judgment, time management, organization, adaptability, independence, attention to detail, and continuous learning • Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future • Must possess all basic/required qualifications

🏖️ Benefits

• Competitive pay and benefits • Friendly work environment • Opportunities for growth and development • Recognition for your work • Training programs • Current certifications maintained as required by the position