Patient Engagement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Process new referrals • Validate insurance eligibility and/or patient copay or cost share • Educate, inform, promote, and excite patients about organizational programs • Help patients understand the process, answer questions, and complete administrative enrollment tasks • Complete virtual outreach to patients referred to Higi’s programs by partnering providers or organizations • Accurately and efficiently process patient information into infrastructure and workflow tooling, including EHR • Coordinate patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering • Demonstrate professionalism, sound judgment, and empathy in interactions with patients, caregivers, and healthcare team members • Contribute as part of a healthcare team developing innovative programs to keep patients healthy and out of the hospital

🎯 Requirements

• High School Diploma or GED required • Associates or Bachelors degree in a health related field a plus • Two (2) plus years of customer service, sales, or direct patient-facing experience • Experience working with the senior population in home health, clinics, or other health service setting (Preferred) • Experience to thrive in a fully virtual environment (Preferred) • Or equivalent combination of education and/or experience • Empathy, patience, and passion for delivering a phenomenal patient experience • Exceptional written, verbal and interpersonal communication skills • EHR/CMR experience (Preferred) • Highly personable, social telephone manner • Able to inform, reassure, and roll with resistance as needed • Work effectively with minimum supervision • Work well in a team environment • Ability to thrive in a fully virtual environment • Ability to perform the stated physical demands, including extended sitting, frequent telephone/headset/computer use, data entry, occasional standing/walking, and lifting up to 10 lbs.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)