Member Care Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Law Business Model (NLBM)

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📣 Marketing

✈️ Travel

Healthcare • Marketing • Travel

New Law Business Model (NLBM) is a pioneering initiative designed to transform the traditional attorney career structure for lawyers in the U. S. By providing a comprehensive framework of instruction, coaching, and ongoing support, NLBM helps attorneys become Personal Family Lawyers®️, enabling them to serve their communities meaningfully. NLBM's customizable approach empowers entrepreneurial lawyers to design fulfilling practices, focusing on client experience, marketing, operations, and technology, ultimately aiming to help lawyers thrive both personally and professionally.

📋 Description

• Own the full lifecycle of assigned member accounts across the product portfolio from onboarding through retention • Serve as members’ first point of contact for day-to-day support requests • Answer emails and inquiries directly and resolve them within SLA response and resolution targets • Escalate specialized issues to Coaching, Solutions Engineers, Product, or Web Developers • Maintain an active account roster and monitor engagement, check-ins, and survey signals • Identify at-risk members early and execute retention interventions • Coordinate membership tier upgrades, downgrades, cancellations, and reactivations • Troubleshoot member access, setup, and implementation issues • Coordinate with Operations, LBSCs, and Onboarding Specialists • Manage ticket pipelines with accurate tagging, prioritization, CRM documentation, and timely SLA resolution • Support Core Membership members with day-to-day needs and access/setup troubleshooting • Coordinate with Coaches and Onboarding Specialists for a cohesive member experience • Facilitate administrative and resource support for Group Coaching calls • Maintain feedback loops between members, product managers, and coaches • Surface operational trends, member friction points, and product suggestions to internal teams • Ensure members remain engaged and progressing through timely outreach • Coordinate cross-brand membership transitions with care, clarity, and precision

🎯 Requirements

• Proven track record in high-touch account management, member success, or client support, ideally within a membership, coaching, or SaaS environment • High-volume CRM management experience • Technical fluency with HubSpot CRM, Asana, and digital product ecosystems • Ability to pick up new tools quickly • Proactive problem-solving and ability to identify disengagement risks early • Meticulous attention to detail and process discipline • Ability to maintain accurate notes, tickets, and pipeline statuses in real time • Ability to follow established processes consistently and flag gaps or ask for direction when needed • Exceptional written and verbal communication skills • Ability to translate complex technical or administrative steps into simple, actionable member guidance • Dedicated 8-hour daily shifts during business hours • Ability to work full-time, 40 hours per week • Must provide own computer and internet connection under the BYOD model, including at least 16GB RAM • Must be legally authorized to work in the U.S. without requiring current or future sponsorship • Must currently reside physically in the United States

🏖️ Benefits

• Comprehensive Health, Dental, and Vision package • 401K Retirement Program • Paid Time Off • Paid Holidays • Flexible Paid Time Off • Opportunities for Career Growth and Leadership Development • 100% Remote Work • Pre-approved overtime compensated at 1.5x regular pay • Company-provided required software and system access • Reimbursement of reasonable and necessary business expenses as required by law