Strategic Services Associate – Professional Collections Management

🔥 14 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

📞 Collections

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duke University Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

💰 $129.6k Grant on 2022-12

Healthcare • Education

Duke University Health System is an academic health system (branded Duke Health) that delivers clinical care, patient services, research and education across multiple integrated divisions. Its offerings include clinical laboratories, primary care, homecare & hospice, patient revenue management, health technology solutions, and transport services such as Duke Life Flight. The organization emphasizes advancing health through patient care, workforce development, and innovation—summarized by its mission “Advancing Health Together”—and is recognized for safety, quality, and employer culture.

📋 Description

• Support the management team and serve as a liaison to stakeholders across Hospital and Professional Billing and Collections and Provider Enrollment • Design and implement strategies to enhance billing and collections performance, reduce denials and write-offs, and improve reimbursement outcomes • Lead workflow design and operational readiness for new service lines, facilities, providers, and program expansions • Evaluate workflows and improve efficiency and scalability through technology, automation, system optimization, and process redesign • Implement and maintain system solutions, automation tools, and workflow enhancements across Epic and related revenue cycle technologies • Translate business needs into system enhancements, configurations, and workflow improvements • Support system upgrades and implementations through requirements gathering, testing, validation, and post-implementation optimization • Analyze operational and claims performance data to identify root causes, recommend solutions, and measure outcomes • Develop reports, dashboards, and analytical tools for performance monitoring and decision-making • Develop policies, procedures, and training documentation • Establish performance targets and key performance indicators • Serve as a subject matter expert in billing and collections workflows, system capabilities, automation, reporting, and performance improvement • Maintain liaison relationships with service lines, clinic leadership, operations, information technology, and external partners • Serve as project manager for interdisciplinary teams supporting enhancements, automation, growth, and transformation • Educate stakeholders and support training, documentation, and change management • Promote the PRMO strategic vision and support continuous improvement, engagement, professional development, and retention • Respond to stakeholders including patients, providers, payors, vendors, and departmental personnel • Attend meetings and participate in committees and workgroups

🎯 Requirements

• Bachelor's degree in a business or health-related field is required • Minimum of 5 years work experience • 3 years of experience with significant responsibility for performance/process improvement • Experience leading work teams required • Effective written and verbal communication skills • Ability to communicate with customers/staff with diverse educational backgrounds • Ability to analyze data and processes for opportunities for improvement • Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, and organization • Knowledge of revenue cycle operations • Attention to detail and accuracy • Computer literacy

🏖️ Benefits

• Relocation Assistance (based on eligibility) • Magnet organization designation • Recognition opportunities through North Carolina's Great 100 Nurses • Support for specialty nursing certification advocacy • Professional development, employee engagement, and retention culture • Equal opportunity employment • Reasonable accommodation provisions