Product Analyst – Client Conversion

Job not on LinkedIn

🔥 3 minutes ago

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $70k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔍 Product Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Duncan Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏛️ Government

☁️ SaaS

💸 Finance

💰 Private equity on 2018-10

Government • SaaS • Finance

Duncan Solutions is a provider of software and services for local governments and public sector agencies, specializing in property tax administration, utility and tax billing, revenue collection, and citizen-facing payment solutions. The company offers on-premise and cloud/SaaS products that help municipalities, counties, and other government entities manage tax assessment, billing, collections, licensing, and reporting workflows.

📋 Description

• Own the requirements pipeline for moving clients from the legacy processing platform to the next-generation custom management platform • Engage clients and the Customer Success team to capture, document, and validate requirements • Configure the system to support each conversion wave alongside engineering • Elicit and document client and Customer Success requirements for platform conversion • Produce user stories, acceptance criteria, and process and data-mapping documentation • Run requirements validation and UAT support with clients and Customer Success before each conversion wave • Maintain a groomed, prioritized backlog with the product lead • Serve as the interface between clients, Customer Success, and engineering • Participate in functional, integration, and regression test planning and execution • Perform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves • Create and maintain technical documentation, configuration guides, and operational procedures for Customer Success post-conversion • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED from an accredited institution required • 2-3 years in business analysis, product analysis, or requirements-heavy delivery roles • Demonstrated experience eliciting and documenting requirements with non-technical stakeholders • Experience configuring, testing, and supporting application platforms or enterprise software • Sound analytical and problem-solving skills with the ability to assess systems end-to-end • Ability to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts • Strong written and verbal communication skills with both technical and non-technical audiences • Proactive, self-motivated, comfortable taking initiative, and able to maintain momentum • Comfortable in an AI-assisted workflow, including drafting and refining requirements with tools such as Claude • Some travel is required • Must reside in an eligible state • Must be legally authorized to work in the United States without current or future sponsorship requirements • Experience in government or public-sector SaaS; parking, tolling, or collections domain a plus • Familiarity with parking and tolling management systems or platform migration projects • Proficiency with Jira and Confluence

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Healthcare & Dependent Flexible Spending Accounts (FSA) • Health Savings Account (HSA) with Employer Contribution • Company Paid Life and AD&D Insurance • Company Paid Short- & Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) • Paid Time Off • 10 Company Holidays • PTO Accrual • Sick Time Accrual • Parental Leave • Jury Duty • Military Leave • Bereavement • Life and AD&D Insurance for Employees/Spouse/Child(ren) • Critical Illness • Accident Insurance • Dependent Care Flexible Spending Account (DCFSA) • Remote work environment • Professional environment, stability, and upward mobility