Senior Channel Analyst

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +25 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $75k - $95k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Duncan Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏛️ Government

☁️ SaaS

💸 Finance

💰 Private equity on 2018-10

Government • SaaS • Finance

Duncan Solutions is a provider of software and services for local governments and public sector agencies, specializing in property tax administration, utility and tax billing, revenue collection, and citizen-facing payment solutions. The company offers on-premise and cloud/SaaS products that help municipalities, counties, and other government entities manage tax assessment, billing, collections, licensing, and reporting workflows.

📋 Description

• Design, manage, and optimize outbound communications across direct mail, email, and text/SMS • Develop and maintain a unified channel calendar for Parking, Tolling, Municipal Collections, and other client types • Collaborate with internal stakeholders and vendors on compliance, volume, and timing requirements • Identify and implement channel strategies, initiatives, and delivery methods to improve engagement and collections performance • Ensure outreach schedules are met and budgetary compliance is maintained • Assess messaging for compliance, clarity, effectiveness, and brand alignment • Develop, maintain, and govern approved communication templates for direct mail, email, and SMS • Recommend content enhancements to improve response rates, readability, and campaign engagement • Partner with legal, compliance, and operations teams to review and approve template language • Lead A/B and test-and-control content experiments • Build and maintain dashboards tracking delivery, response, pay, and opt-out metrics • Analyze channel performance and test/control segments to identify trends and recommend improvements • Deliver regular and ad hoc performance reports to senior management • Monitor campaign results and operational processes for compliance and performance objectives • Analyze cost-per-contact and ROI for budget planning and vendor negotiations • Coordinate with direct mail, email, and SMS vendors on production, delivery, and inventory • Maintain vendor relationships and contractual obligations • Lead cross-functional projects with minimal direction • Identify opportunities to reduce expenses and improve delivery efficiency

🎯 Requirements

• Demonstrated experience managing communications across at least two of: direct mail, email, and text/SMS • Proven experience in template development, content governance, or communications quality management • Strong background in reporting and analytics, including building dashboards and synthesizing data into actionable insights • Proficiency in omni-channel communications platforms and tools, including SendGrid, Amazon SES, Twilio, Amazon SNS, and direct mail management systems • Strong analytical skills with experience in Excel, SQL, Databricks, or similar tools • Exceptional written communication skills with a keen eye for language, tone, and compliance-sensitive messaging • Highly organized with strong attention to detail and ability to manage multiple projects and deadlines • Ability to assess and interpret campaign data and communicate findings to non-technical audiences • High school diploma or GED required • 3-5 years of experience in multi-channel or omni-channel marketing, communications, or customer outreach operations • Vendor management experience required • Experience in collections, financial services, government processing, or a related regulated industry preferred • Working knowledge of TCPA and FDCPA preferred • Must reside in one of the listed eligible states • Must be legally authorized to work in the United States without current or future sponsorship requirements

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Healthcare & Dependent Flexible Spending Accounts (FSA) • Health Savings Account (HSA) with Employer Contribution • Company Paid Life and AD&D Insurance • Company Paid Short- & Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) • Paid Time Off • 10 Company Holidays • PTO Accrual • Sick Time Accrual • Parental Leave • Jury Duty • Military Leave • Bereavement • Life and AD&D Insurance for Employees/Spouse/Child(ren) • Critical Illness Insurance • Accident Insurance • Dependent Care Flexible Spending Account (DCFSA) • Professional environment, stability, and upward mobility • Performance-based incentives may be available