Implementation Strategist

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dutchie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🛍️ eCommerce

☁️ SaaS

🏪 Marketplace

💰 $350M Series D - Dutchie on 2021-10

eCommerce • SaaS • Marketplace

Dutchie is a cannabis-focused software company that provides e-commerce and online ordering solutions, marketplace services, and related SaaS tools to dispensaries and cannabis retailers. It enables retailers to list products online, accept orders for pickup or delivery, integrate with point-of-sale systems, and connect with consumers through a branded storefront or broader marketplace.

📋 Description

• Own the onboarding and training of new dispensary customers launching on Dutchie • Guide clients through configuration, best practices, and product fundamentals across all core products • Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions • Translate complex technical concepts into clear, actionable steps for non-technical operators • Manage project timelines and customer records in Salesforce • Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate • Surface client feedback and trends to inform product development

🎯 Requirements

• 2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering • Strong communicator: clear, empathetic, and polished across phone, email, and video • Organized and adaptable — comfortable juggling multiple projects at different stages • Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code • Quick learner who picks up new platforms and industries fast • Team-oriented but fully capable of owning work independently • AI Mindset: You aren't just using AI for emails. You’re automating complex workflows and experimenting with agentic methodologies to move faster than a traditional team • Salesforce familiarity a plus; cannabis industry or METRC/BioTrack experience a bonus • Ability to travel within the US • Retail cannabis or dispensary operations experience • PMP Certification • METRC or BioTrack experience • Looker or BI tool familiarity

🏖️ Benefits

• Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days