Senior Project Manager, GTM Launch

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $102k - $138k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 0%

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Dutchie

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Dutchie is a leading cannabis technology platform in North America, offering a comprehensive suite of solutions for cannabis dispensaries. The company provides tools like dispensary point of sale (POS) systems, e-commerce solutions, marketing and loyalty programs, payments integration, delivery management, and inventory management. Dutchie's platform is designed to enhance the cannabis shopping experience through features like SEO capabilities, personalized marketing, modernized e-commerce, and robust compliance tools to meet intense regulatory needs. With integrations to over 100 tech partners, Dutchie supports seamless operations for retailers, cultivators, and brands of any size, processing over $22 billion in annual transaction volume and facilitating 1 million daily transactions. Dutchie is committed to innovation, data privacy, and empowering cannabis businesses with reliable, user-friendly, and scalable technology.

📋 Description

• Own end-to-end project management for assigned feature and product launches, including scoping, sequencing, timelines, dependencies, go/no-go criteria, and post-launch follow-through • Maintain the launch board as the single source of truth for status, ownership, dependencies, risks, decisions, and next steps • Establish and run action-oriented launch cadences that align cross-functional teams, surface decisions early, and drive accountability • Design and run internal change management and readiness plans for Sales, CSM, Support, Implementation, Marketing, and Enablement • Design and run customer-facing change management, including rollout sequencing, customer communications, pilot or cohort strategy, and coordination with Marketing and Support • Identify blocked or at-risk work, clarify tradeoffs, coordinate solutions, and drive timely decisions • Develop deep working product knowledge to answer audience, functionality, and semi-technical questions and connect feature details to customer and business impact • Partner with Technical Writing and Enablement to validate release notes, training materials, internal guidance, and customer communications • Define launch success metrics across internal readiness and external outcomes such as adoption, activation, usage, customer sentiment, and support volume • Monitor post-launch performance and engage pilot, alpha, or early-adopter customers to identify friction, validate value, and surface risks • Build feedback loops from launch data and customer signals, flag underperformance, and drive retrospectives with clear ownership and follow-through • Improve the launch operating system through process, tooling, or automation opportunities • Use AI and the broader tool suite to accelerate research, synthesize signals, improve documentation and reporting, identify risk patterns, and reduce manual work

🎯 Requirements

• 5+ years of project or program management experience, with meaningful ownership of feature or product launches in a SaaS or technology GTM environment • Demonstrated ownership of change management for both internal teams and external customers, including readiness, communications, rollout strategy, and adoption • Strong analytical orientation: able to define launch success metrics, pull and interpret product or usage data, and translate findings into action • Proven track record of proactive communication and risk management — surfaces issues early, frames tradeoffs clearly, and drives toward resolution • Strong facilitation and operating-rhythm skills: keeps cross-functional groups focused, drives decisions, and creates clear accountability without relying on formal authority • Demonstrated curiosity and follow-through: builds enough product and domain expertise to represent launches credibly with stakeholders and customers, and validates rather than assumes • Experience improving cross-functional processes, systems, or tooling and driving those changes through adoption • Excellent written and verbal communication; able to influence senior stakeholders, hold a line on scope or timeline with empathy, and adapt communication for technical, GTM, and customer audiences • SQL, Excel/Sheets, and BI or product analytics tools such as Hex or Pendo (bonus) • AI/LLM tools experience (bonus) • Cannabis, regulated industry, or multi-segment GTM experience (bonus) • Revenue Operations experience (bonus)

🏖️ Benefits

• Full medical benefits including dental and vision plans • Equity packages in the form of stock options to all employees • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days