Member Support Representative, French

🕒 October 23

🇨🇦 Canada – Remote

💵 $35k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Dynata

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $31.5M Debt Financing - Dynata on 2024-05

Consulting • Marketing • SaaS

Dynata is a market research and data company that provides high-quality first-party survey panels, audience data, and a suite of survey and analytics platforms to help organizations collect, activate, and measure insights. The company offers global B2B and B2C panels, survey scripting and fielding tools, data enrichment, audience activation, brand lift measurement, and data visualization, and it emphasizes data quality using AI/ML (QualityScore™) and security certifications. Dynata serves researchers, brands, media agencies, publishers, pollsters, and academics with both self-service and managed services.

📋 Description

• Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution • Achieve or exceed required team KPI goals • Support team leads/managers with administrative tasks as needed • Coordinate escalations and ensure urgent issues are communicated promptly • Help ensure fulfillment of service requirements for the role • Deliver excellent customer service to panelists participating in market research surveys • Create positive customer support experiences and build strong member relationships • Solve problems, ensure timely resolution or escalation of requests, communicate progress promptly, and handle customers professionally across support channels

🎯 Requirements

• Must be fluent in French at an expert or native proficiency level • Must read, write and speak English at an advanced level • Must read, write and speak/understand French fluently (Expert or native proficiency level) • Excellent written and spoken communication skills • At least 2 years of working experience in a customer service role directly interacting with consumers or similar experience • Demonstrated history of delivering excellent customer service • Experience in online support via ticketing/emailing systems • Excellent attention to detail • Proven organizational skills and time management; able to multitask • Ability to work independently • Proactive, motivated, and flexible team player • Computer literacy and experience with Microsoft Office programs, including Excel, Word, and PowerPoint • Experience working on shared documents and willingness to learn new programs

🏖️ Benefits

• A discretionary incentive program may be provided as part of the compensation package • Full range of medical and other benefits, dependent on full-time employment status • Full-time permanent position

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