Customer Experience Professional

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $43k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dyson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🔧 Hardware

🛒 Retail

Hardware • Manufacturing • Retail

Dyson is a unique technology enterprise known for its innovation and engineering superiority. Originating from a small workshop in rural England, Dyson has grown into a global powerhouse with offices worldwide, from Auckland to Zurich, Shanghai to Chicago. The company's core revolves around engineering but extends to pioneering in diverse technology sectors, including energy storage, robotics, and machine learning. Dyson's products are renowned for quality and innovation, with a strong focus on design and development, which reflects across their vibrant global offices.

📋 Description

• Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues. • Resolve issues by using their diverse knowledge of Field Service Center Departments and Branch functions. • Processes and documents transaction or Initiate a form to be resolved by Payroll Operations. • Educates branch offices about timelines, procedures and the cost/benefit of various alternatives. • Educates candidates about the various self-service options via the websites and Interactive Voice Response (IVR).

🎯 Requirements

• High school diploma or equivalent • 3+ years previous customer service experience required • 1+ years Call center experience • Payroll experience a plus • Knowledge of Microsoft Office Suite applications • Ability to learn other applications easily • Knowledge PeopleSoft other HR applications preferred • Exercise of judgment, knowledge/recall, hearing • Ability to speak and write clearly • Visual ability • Ability to sit for extended periods of time • Ability to enter data • Use of call center telephone/email application or other office equipment • Ability to demonstrate attendance • Ability to sequence, follow directions • Ability to collaborate with team and others to perform work responsibilities • Ability to meet or exceed all quality standards.

🏖️ Benefits

• group health insurance benefits (medical, vision, dental) • FSA and HSA healthcare accounts • life and accident insurance • adoption and fertility assistance • paid parental leave of up to 6 weeks • short/long term disability • paid time off for vacation, personal needs, and sick time • up to 17 days of Choice Time Off (CTO) per calendar year • up to 11 paid holidays per calendar year • 401(k) savings and investment plan or deferred compensation plan with employer match of 100% on the first 3% of contributions