Customer Loyalty Specialist

Job not on LinkedIn

🕒 September 23

🇺🇸 United States – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ear Professionals Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ear Professionals Group is a company that provides accessible, affordable hearing care solutions and benefit programs that connect members to hearing technologies, provider networks, and discount offerings. With 25+ years in the industry, they operate a large nationwide Ear Professionals Network, partner with health plans, employers, and organizations (including UnitedHealthcare and AARP programs), and focus on increasing access to state-of-the-art hearing technology through benefit and discount programs for members and streamlined support for licensed hearing care professionals.

📋 Description

• Conduct outbound and inbound calls to engage and follow up with interested leads, guiding customers from initial interest to purchase • Execute a high-volume outbound call strategy to drive engagement and convert interest into sales opportunities • Lead consultative sales conversations to identify customer needs and recommend appropriate Soundly products and services • Meet or exceed monthly activity, sales, and conversion goals through pipeline management and follow-up • Engage pre-purchase customers and leads via phone, email, and SMS • Coordinate between patients and local clinics to ensure smooth care journeys and customer satisfaction • Support customers from first contact through post-purchase follow-up • Educate customers on Soundly products, services, policies, pricing, audiology consultations, the 45-day return policy, and price drop guarantee • Explain hearing care options and align product recommendations with individual hearing needs • Document customer interactions, manage follow-ups, and create service tickets using HubSpot CRM • Maintain organized records for sales forecasting, customer continuity, and operational efficiency • Participate in team stand-ups and collaborate cross-functionally • Contribute customer insights to improve sales strategies and customer experience

🎯 Requirements

• Experience in sales, inside sales, or customer-facing roles with a focus on consultative conversations • Comfortable working toward sales goals and performance metrics • Strong communication skills, with the ability to explain products and services clearly and build trust with customers • Experience using CRM systems and managing customer interactions across multiple channels • Ability to work effectively in a fast-paced, digital environment • Strong problem-solving skills and a customer-first mindset • Ability to work independently and collaboratively as part of a team • Adaptable and comfortable with change in an evolving business environment • Reliable home office with high speed internet

🏖️ Benefits

• Quarterly incentive • Performance-based and discretionary incentive programs after a qualifying period • Reliable home office with high speed internet • 8-hour shifts scheduled between 8AM and 9PM local time

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