Digital Operations Associate

🔥 5 minutes ago

🏄 California, Colorado, +7 more states – Remote

infoinfo

💵 $68.3k - $84.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Logo of Earthjustice

Earthjustice

501 - 1000 employees

Founded 1971

⚖️ Legal

🤝 Non-profit

🌍 Social Impact

Legal • Non-profit • Social Impact

Earthjustice is a leading nonprofit environmental law organization dedicated to using the power of legal action to protect the planet. Founded on the belief that everyone has the right to a healthy environment, Earthjustice provides top-tier legal representation free of charge to hundreds of public-interest clients. The organization tackles some of the biggest environmental and health challenges, such as climate change and pollution, and has achieved significant success, having won 85% of its cases against the first Trump administration. Through its Rapid Response Legal Fund and partnerships, Earthjustice works towards building a cleaner, healthier planet for all.

📋 Description

• Support and execute multi-channel campaigns across email, SMS, and other digital platforms • Manage audience segmentation, campaign workflows, automation journeys, and production scheduling • Build and optimize constituent engagement experiences through online donation and advocacy forms • Support A/B testing initiatives and make data-driven recommendations to improve campaign performance • Collaborate across teams to build and/or execute integrated strategies supporting organizational priorities • Own the digital production QA process from initial build through deployment • Check audience selection, personalization logic, dynamic content, links, rendering, tracking parameters, and campaign settings • Maintain QA checklists, production documentation, and standard operating procedures • Ensure campaigns meet brand, accessibility, compliance, and deliverability standards • Perform data audits, cleansing, deduplication, merge/purge processes, standardization, and validation • Investigate and resolve data quality issues affecting campaign performance or reporting • Monitor subscription status, suppression files, contact preferences, and consent management • Support data governance, documentation, and operational efficiency improvements • Generate campaign reports and performance dashboards • Maintain reporting libraries and provide recurring and ad hoc data extracts • Track delivery, engagement, conversion, and audience growth metrics • Identify trends and opportunities to improve operational efficiency and campaign effectiveness • Set data-informed, mission-driven goals and benchmarks • Continuously test and refine strategies • Pursue professional development, build skills, and share knowledge with colleagues • Maintain knowledge of communications best practices and movement trends

🎯 Requirements

• 2-4 years of experience in digital marketing operations, campaign production, CRM operations, marketing automation, or related fields • Experience with EveryAction, Mobile Common, or similar tech stack • Working knowledge of SQL • HTML/CSS knowledge for email production and troubleshooting • Familiarity with deliverability monitoring, source code management, UTM tracking, and campaign attribution • Experience documenting operational processes and creating workflow standards • Experience building and deploying email campaigns within EveryAction, Salesforce Marketing Cloud, or similar technologies • Strong understanding of audience segmentation, campaign workflows, and marketing operations best practices • Experience performing QA, data validation, and troubleshooting production issues • Proficiency in Microsoft Excel, including data analysis and manipulation • Strong organizational skills and exceptional attention to detail • Ability to prioritize, manage multiple deadlines, and respond quickly to new opportunities and developments • Ability to work collaboratively with other staff to meet shared cross-team goals and give honest, constructive, respectful feedback • Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership • Ability to sit for extended periods with occasional standing and walking • Ability to type, file, and/or handle office equipment • Ability to lift and carry materials • Ability to read documents, conduct computer work, and document review

🏖️ Benefits

• Competitive salary • Excellent, comprehensive benefits • Casual and congenial work environment • Remote work within the United States or work from an Earthjustice office • Professional development opportunities • Culture of learning and knowledge sharing

Apply Now

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