Associate Customer Experience Representative

🕒 2 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $29.2k - $50.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🛍️ eCommerce

👥 B2C

🏪 Marketplace

💰 Post-IPO Debt on 2022-11

eCommerce • B2C • Marketplace

eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.

📋 Description

• Provide accurate and quality responses to all customer inquiries and requests via email • Go beyond for our customers to exceed their expectations and provide a first-class experience • Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries • Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams • Educate and empower our customers on our policies, tools, and product lines. Using the customer voice to help drive change and site improvements through continuous feedback and escalations • Triage customer tickets within our team and cross-departmentally

🎯 Requirements

• A minimum of 1 year of customer service experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field (internal incumbents may substitute in-company experience in place of previous experience required). • Excellent computer skills and ability to learn complex systems, with a strong emphasis on word processing. • Experience with a CRM like Zendesk or Salesforce • Strong problem-solving skills and the ability to work effectively in a team environment • Familiarity with the collectible gaming industry • Experience working with a high-performing customer experience team

🏖️ Benefits

• Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)