Senior Manager, Professional Services

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🔥 11 minutes ago

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ECI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

B2B • Cybersecurity • Artificial Intelligence

ECI is the Modern MSP — a Modern Intelligent Service Provider that delivers AI-driven managed services, secure cloud infrastructure, and regulatory-compliant cybersecurity for financial and other regulated firms. ECI combines its controlled AI environment (ELLA), managed cloud and Microsoft 365 Copilot offerings, 24/7 security operations (managed XDR, SOC capabilities), and compliance frameworks to help hedge funds, private equity, biotech, insurance, manufacturing and other enterprises bridge legacy systems with next‑generation intelligence. With roughly 30 years in business, global offices, and platforms supporting firms managing trillions in AUM, ECI positions itself as the intelligence behind secure digital transformation in regulated markets.

📋 Description

• Responsible for defining the client needs, developing processes and proposals to meet those needs, as well as overseeing the implementation of the complete project solution. • Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. • Performs in a people management capacity, mentoring and coaching the consulting team to success • Manages the profitability, scalability, and health of the M1 Consulting team via a data-driven approach • Leads dynamically and drives issues to resolution with a measured and cross-functional approach • Leads the M Consulting Team, aligning resources and expertise across a large portfolio of new and aftermarket projects • Will oversee a team of 11, split between Implementation Consultants and Project Managers • Will manage team performance against dashboards and KPIs, and present routinely on outcomes, trends, resource needs, and profitability/margins • Focuses on long-term strategic planning and organizational vision. • Makes high-level decisions impacting the team’s strategic direction and profitability. • Manages change adeptly and without hesitation, inspiring others to embrace new ways of doing business and to constantly challenge the status quo • Requires minimal oversight and is comfortable acting autonomously given a high-level direction or intent • Operationally owns and executes on all leadership and management of the M1 Consulting practice, working alongside the Senior Director of Professional Services and SVP of Professional Services to achieve all core goals • Ensures alignment with the Professional Services team’s OKRs and KPIs • Implements management processes that drive data-driven visibility into goal vs. achievement • Establishes cross-functional relationships with Product Management, Development, Sales, and Account Management to successfully manage the health and growth of the business • Mentors and grows subordinate team members, espousing a world class culture of learning and development • Manages the forecasting process for revenue delivery on a weekly basis • Feeds a winning culture that attracts, retains, and grows top talent

🎯 Requirements

• Required Education: Bachelor’s Degree • Preferred Education: Master’s Degree • Years of Experience: 10 – 15 years • Specialty/Industry Experience: Manufacturing ERPs • Management Experience Preferred