Senior Product Operations Manager

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏗️ Construction

📦 Logistics

💰 $21M Series C on 2002-02

Manufacturing • Construction • Logistics

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Build standardized, documented definitions for core product metrics across 60+ products • Create and maintain a data dictionary containing each metric's formula, source, and owner • Partner with Product Managers and Engineering to establish consistent product-usage instrumentation standards • Build and maintain product-health dashboards by product, vertical, and portfolio • Run cohort-based account- and product-level retention and churn analysis • Analyze win/loss data and provide roadmap-relevant insights • Partner with Finance on product-line P&L, margin, and unit-economics views • Synthesize usage, retention, win/loss, and financial signals into concise recommendations • Build and run weekly, monthly, and quarterly planning and review mechanisms • Track strategic cross-cutting initiatives, including progress, risks, blockers, and dependencies • Build early-warning mechanisms for slipping initiatives • Own selection, administration, access, and standards for roadmapping, product analytics, and feedback/research tooling • Establish playbooks and onboard Product Managers to product tools and metric definitions • Coordinate with Product Management, Engineering, Finance, Product Marketing, Sales, and Product leadership

🎯 Requirements

• 8+ years of experience in product operations, product/business analytics, strategy and operations, business operations, or management consulting, or 6+ years with a Master's degree or equivalent experience • Experience in or adjacent to a B2B software or SaaS product organization • Strong hands-on data skills with SQL • Proficiency with a BI tool such as Looker, Tableau, Power BI, or Metabase • Experience with a product analytics platform such as Pendo, Amplitude, or Mixpanel • Track record of building reporting systems, metric definitions, or operating cadences adopted and maintained by an organization • Senior individual-contributor experience resolving complex problems across multiple product lines or verticals • Ability to independently select methods and evaluation criteria • Excellent written communication and ability to distill complexity into concise, decision-ready narrative for senior leaders • Bachelor's degree or equivalent practical experience • Preferred: experience establishing a Product Operations or analytics function for the first time • Preferred: comfort operating as a senior individual contributor/program owner without direct reports • Preferred: familiarity with ERP, accounting, or finance-domain software and customer workflows • Preferred: experience partnering with Finance on product-line P&L, margin, or unit-economics analysis • Preferred: exposure to AI-native product development and supporting data and reporting