Product Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $146k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Newfire Global Partners

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.

📋 Description

• Support and maintain team allocations and product organization structures • Coordinate and track product delivery timelines, dependencies, and key milestones across all phases of the Product Development Lifecycle (PDLC) • Partner with customers and internal stakeholders to gather, document, and operationalize enhancement requests and evolving product needs • Reinforce product development best practices, including definitions of done, squad ceremonies, retrospectives, and team workflows • Plan and coordinate rollouts of new product processes, tools, and workflow changes across Product, Engineering, and cross-functional teams • Identify opportunities to streamline operational processes and improve team effectiveness • Partner with Product, Engineering, and Sales teams to ensure alignment across initiatives • Help oversee and optimize PDLC processes from intake and discovery through release and post-launch evaluation • Manage and maintain the inbound request intake process in partnership with customers and Product teams • Support the requirements maturation process across customer requests, discovery efforts, strategic initiatives, epics, and user stories • Ensure customer enhancement requests are documented, prioritized, and tracked through the product development process • Gather post-rollout feedback to gauge adoption and identify needed support or iteration • Act as a point of contact for questions, troubleshooting, and reducing friction as teams adapt to changes

🎯 Requirements

• 3–5 years of operational experience working with software products or services, including Product Operations, Program Management, Business/Data Analysis, or Product Management support • Fluency with product management tools, specifically JIRA or similar issue/project tracking software • Agile/Scrum expertise and direct experience in agile software development environments and squad ceremonies • Strong analytical skills using BI/visualization tools and spreadsheets • Excellent written and verbal communication skills, including presenting findings or recommendations to senior stakeholders • Proven ability to drive projects independently, lead without formal authority, and work in a fast-paced, remote, collaborative environment • Self-starter comfortable in a fast-paced, remote, collaborative environment • Experience with modern operations, project management, and SDLC tools such as Jira, Confluence, Asana, Monday.com, or Salesforce preferred • Process or project management certifications such as Lean Six Sigma, CAPM, or Certified ScrumMaster preferred • Prior experience in a remote-first, high-growth SaaS environment preferred • Experience with Notion or modern collaborative documentation platforms preferred • Change management experience, including supporting or leading tool rollouts, process implementations, and workflow changes, preferred • Successful completion of a background screening, with candidate consent

🏖️ Benefits

• Remote-first environment with company provided computer • Thirteen paid holidays per year (average) • Medical, dental and vision coverage with multiple levels of coverage • HSA, FSA and Dependent Care accounts • Short-term and Long-term disability • Life and accidental death insurance • Discounted voluntary benefits, such as additional life insurance • Employee Assistance Program • Paid Parental Leave • Flexible vacation time • 401(k) with employer matching and immediate vesting