Product Operations Specialist

Job not on LinkedIn

🕒 August 5

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $146k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newfire Global Partners

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.

📋 Description

• Support and maintain team allocations and product organization structures • Coordinate and track product delivery timelines, dependencies, and key milestones across all phases of the Product Development Lifecycle (PDLC) • Partner with customers and internal stakeholders to gather, document, and operationalize enhancement requests and evolving product needs • Reinforce product development best practices, including definitions of done, squad ceremonies, retrospectives, and team workflows • Plan and coordinate rollouts of new product processes, tools, and workflow changes across Product, Engineering, and cross-functional teams • Identify opportunities to streamline operational processes and improve team effectiveness • Partner with Product, Engineering, and Sales teams to ensure alignment across initiatives • Help oversee and optimize PDLC processes from intake and discovery through release and post-launch evaluation • Manage and maintain the inbound request intake process in partnership with customers and Product teams • Support the requirements maturation process across customer requests, discovery efforts, strategic initiatives, epics, and user stories • Ensure customer enhancement requests are documented, prioritized, and tracked through the product development process • Gather post-rollout feedback to gauge adoption and identify needed support or iteration • Act as a point of contact for questions, troubleshooting, and reducing friction as teams adapt to changes

🎯 Requirements

• 3–5 years of operational experience working with software products or services, including Product Operations, Program Management, Business/Data Analysis, or Product Management support • Fluency with product management tools, specifically JIRA or similar issue/project tracking software • Agile/Scrum expertise and direct experience in agile software development environments and squad ceremonies • Strong analytical skills using BI/visualization tools and spreadsheets • Excellent written and verbal communication skills, including presenting findings or recommendations to senior stakeholders • Proven ability to drive projects independently, lead without formal authority, and work in a fast-paced, remote, collaborative environment • Self-starter comfortable in a fast-paced, remote, collaborative environment • Experience with modern operations, project management, and SDLC tools such as Jira, Confluence, Asana, Monday.com, or Salesforce preferred • Process or project management certifications such as Lean Six Sigma, CAPM, or Certified ScrumMaster preferred • Prior experience in a remote-first, high-growth SaaS environment preferred • Experience with Notion or modern collaborative documentation platforms preferred • Change management experience, including supporting or leading tool rollouts, process implementations, and workflow changes, preferred • Successful completion of a background screening, with candidate consent

🏖️ Benefits

• Remote-first environment with company provided computer • Thirteen paid holidays per year (average) • Medical, dental and vision coverage with multiple levels of coverage • HSA, FSA and Dependent Care accounts • Short-term and Long-term disability • Life and accidental death insurance • Discounted voluntary benefits, such as additional life insurance • Employee Assistance Program • Paid Parental Leave • Flexible vacation time • 401(k) with employer matching and immediate vesting