Associate Product Operations Manager

🕒 July 30

🇺🇸 United States – Remote

💵 $80k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

👻 Ghost score 11%

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Logo of Best Egg

Best Egg

501 - 1000 employees

Founded 2014

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Best Egg is a lending company that offers a range of financial products and services, including personal loans, debt consolidation, credit card refinancing, and secured loans using vehicle equity or homeowner discounts. The company emphasizes hassle-free and fast financial service, with an online platform that allows users to manage their accounts, view offers, and access various financial health resources. Best Egg aims to support customers in building a brighter financial future by offering competitive rates and personalized loan terms. Best Egg loans are facilitated through partnerships with banks and are available in various amounts, with flexible terms and conditions.

📋 Description

• Support the Product Operating Model and Product Development Life Cycle (PDLC), ensuring requests are complete, handoffs are clear, and information is available throughout intake, discovery, assessment, planning, and delivery. • Serve as a first line of review for incoming requests and gather required inputs for Product review and decision-making. • Prepare, coordinate, and where appropriate facilitate recurring forums including Weekly Business Reviews, roadmap reviews, stakeholder meetings, and leadership sessions. • Organize meeting materials, capture decisions, and track follow-up actions to completion. • Maintain the product management technology stack, workflow hygiene, documentation practices, and reporting accuracy. • Support compliance reviews, cross-functional readiness, and recurring governance processes. • Support cross-functional initiatives by tracking scope, timelines, dependencies, and risks. • Gather and organize data, reporting, and operational insights to identify trends and inform process improvements. • Support rollout of practical improvements to product operating processes, frameworks, and methodologies. • Facilitate alignment and communication across Product, Engineering, Design, Compliance, Operations, Marketing, and other stakeholders. • Support onboarding, training, and documentation efforts across the Product Organization.

🎯 Requirements

• 2-5 years in product operations, program management, project management, product management, or a similar role, ideally within a technology or product-focused organization • Bachelor's degree in Business, Computer Science, Engineering, or a related field. Equivalent practical experience is also welcomed. • Understanding of the full product development lifecycle (PDLC), including intake, discovery, assessment, planning, release, and cross-functional readiness processes. • Ability to work iteratively and pragmatically to improve team processes. • Logical and analytical mindset, with ability to use data to support recommendations. • Empathetic attitude and ability to understand problems with colleagues and stakeholders. • Comfort with ambiguity, resilience to change, and ability to adapt across multiple priorities and teams. • Experience managing task management and workflow tools such as Jira, Linear, Asana, Productboard, or similar platforms. • Ability to maintain, organize, and refine knowledge bases and documentation structures using tools such as Confluence or Notion. • Ability to use product, process, or operational data to support decision-making and surface insights from reporting and analytics. • Experience supporting administration, adoption, and improvement of software tools and workflows. • Comfort supporting meetings and presentations with multiple stakeholders, with growing confidence in facilitating and presenting. • Comfort working with all levels of the business and willingness to make suggestions and support positive change under direction of the Senior Product Operations Manager and Product Leadership.

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