Senior Sales Engineer

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $21M Series C on 2002-02

SaaS • Enterprise • B2B

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Deliver compelling and tailored demonstrations of Deacom ERP aligned to customer manufacturing workflows and business objectives. • Lead discovery sessions to understand customer pain points, operational processes, compliance requirements, and business goals. • Demonstrate core ERP capabilities including production management, inventory control, quality assurance, lot traceability, formulation management, warehousing, purchasing, and financials. • Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact. • Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines. • Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders. • Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities. • Identify process improvement opportunities and recommend best practices for batch and process manufacturing operations. • Provide feedback from prospects and customers to product management to help shape product direction and future enhancements. • Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities. • Maintain deep product knowledge and stay current on manufacturing trends, regulatory requirements, and competitive solutions within the ERP landscape.

🎯 Requirements

• 5+ years of experience in a Solutions Engineer, Sales Engineer, Presales Consultant, or similar customer-facing role within software or SaaS organizations. • Experience supporting ERP solutions for manufacturing environments, preferably within batch or process manufacturing industries. • Strong understanding of manufacturing operations including production planning, inventory management, quality control, compliance, traceability, purchasing, and supply chain processes. • Ability to communicate complex technical concepts in a clear and compelling way to both technical and non-technical audiences. • Experience managing multiple opportunities and priorities in a fast-paced presales environment. • Knowledge of cloud deployment models and SaaS environments, including AWS and Azure platforms. • Strong presentation, discovery, and consultative selling skills. • Experience with Salesforce, Microsoft Office Suite, and Microsoft Teams preferred. • Familiarity with SQL or reporting/query tools is a plus. • Bachelors degree in Engineering, Information Systems, Business, Manufacturing, or a related field preferred. • Excellent written and verbal communication skills with experience delivering virtual and in-person presentations. • Willingness to travel up to 30%.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off