Client Success Specialist – Clinical and Safety Solutions

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $62.9k - $75.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ECRI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

🤝 Non-profit

🤝 B2B

📚 Education

Non-profit • B2B • Education

ECRI is a nonprofit healthcare safety organization that provides independent evidence-based evaluations, medical device testing, patient safety advisory services, supply chain intelligence, education, and consulting to healthcare providers, payers, manufacturers, and government. With more than five decades of experience, a nationwide dataset of safety events, and a team of experts, ECRI operates as the only organization designated as both an Evidence-based Practice Center and a Patient Safety Organization and the sole independent medical device testing laboratory, helping organizations reduce preventable harm and improve care quality and value.

📋 Description

• Accept and process all inbound sales inquiries, ensuring timely and accurate follow-up. • Assist in managing the sales funnel, tracking client progress from initial interest through contract execution. • Support the Strategic Account Manager and Sales Consultants in executing sales strategies and client engagement plans. • Maintain and update client records in the CRM system to ensure data accuracy and visibility across teams. • Engage with internal departments and SMEs to coordinate client communications, demos, and onboarding activities. • Assist in preparing materials for client meetings, presentations, and Business Reviews. • Perform various sales-related administrative duties, including scheduling, documentation, and reporting.

🎯 Requirements

• Minimum: 5 years’ experience in a customer-focused healthcare environment preferred. • Preferred: Three years of relevant work experience in a health care system, including leadership or coordination of teams, programs, quality improvement, analysis or operations. • Understanding of sales process, metrics, and client relationship management tools. • Must be process-driven and detail-oriented. • Background in client service, client relationship management, and sales. • Outstanding communication and organizational skills. • Ability to solve problems, with critical thinking, judgment, and strong decision-making skills. • Minimum of Bachelor’s degree with Master’s preferred or equivalent experience. • Proficient with Microsoft Office 365 Suite of products.

🏖️ Benefits

• Comprehensive healthcare benefits: medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage. • Retirement Savings: employer-matching 403(b) Retirement Savings Plan. • Paid time off and holiday pay. • Paid leave for parents. • Tuition assistance. • Employee assistance program. • Access to LinkedIn Learning. • Volunteer Program: 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.