Customer Success Engineer

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Edia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Edia is a modern AI-powered platform designed to enhance math learning and improve educational outcomes in school districts. It provides personalized coaching to students through real-time feedback on their work, aligned with state standards. Edia also supports teachers by offering data-driven insights to facilitate targeted instruction and interventions, helping to track student progress effectively.

📋 Description

• Execute SIS integrations across PowerSchool, Infinite Campus, Synergy, and other legacy platforms, defining data mapping specifications, transformation logic, and validation requirements • Own SFTP pipeline setup, Clever/ClassLink rostering configuration, SSO provisioning, and platform-level data ingestion workflows • Write and review data transformation scripts, API integration specifications, and configuration documentation • Serve as the primary technical interface between Edia’s engineering team and district IT stakeholders • Identify integration risks and drive engineering solutions before they block go-lives • Lead full-lifecycle implementation projects from contract signature through go-live • Manage project plans, technical milestones, dependency mapping, risk registers, and stakeholder coordination • Manage transitions from Sales to implementation and from implementation to CSM at go-live • Own internal status cadence across Product, Engineering, Support, and Customer Success • Navigate district procurement timelines, IT governance processes, and organizational dynamics • Guide district stakeholders through technical onboarding and rollout best practices • Surface adoption risks and drive mitigation plans • Design implementation playbooks, tooling, templates, and success metrics • Define when deeper technical engagement is required and help shape the implementation team

🎯 Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a closely related technical field • 4+ years in technical implementation, solution engineering, integration engineering, or a closely related technical delivery role in a SaaS or data-intensive environment • Hands-on experience with REST APIs, SFTP pipelines, ETL workflows, data mapping, and schema design • Ability to read and write code such as Python or SQL is a strong plus • Deep fluency in integration patterns and system architectures • Experience reviewing API specifications, debugging data pipeline issues, and writing technical configuration documentation • Proven track record delivering complex, multi-stakeholder technical projects on deadline in enterprise or public-sector environments • Exceptional communication across technical and non-technical audiences • Strong project management discipline, including risk management, dependency tracking, and milestone accountability • Work authorization in the United States; Edia is currently unable to sponsor or transfer work authorization

🏖️ Benefits

• Equity • Flexible vacation, especially during school holiday periods • Technology stipend • Flexible remote work • Competitive compensation