Customer Success Engineer, Public Sector

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

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Rescale

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏗️ Construction

🏭 Manufacturing

🚀 Aerospace

💰 $55M Series C on 2021-11

Construction • Manufacturing • Aerospace

Rescale is High Performance Computing Built for the Cloud! ☁️ Rescale empowers organizations to achieve science and engineering breakthroughs by eliminating complexity. From supersonic jets to personalized medicine, engineers are accelerating new product innovations with unprecedented speed and efficiency with the Rescale Platform - a solution for intelligent full-stack automation for big compute and R&D collaboration on hybrid cloud. Rescale enables IT leaders to deliver high performance computing as a service, with software automation on a hybrid cloud control plane with security, architecture, and financial controls.

📋 Description

• Become a trusted technical advisor and own the technical relationship with customers • Lead technical activities including deployment, lunch and learns, user training, and support • Collaborate with Solutions Architects to plan and execute successful Rescale solution deployments • Analyze technical needs, requirements, infrastructure, operations, and workflows independently • Onboard new customer workflows and grow Rescale’s footprint • Gain deep knowledge of customer workflows and HPC environments • Help customers define and execute digital transformation strategies to migrate workloads from on-premises to the cloud • Present Rescale solutions at conferences, user groups, webinars, and similar events • Collaborate with Product Management and provide feedback to improve the ScaleX platform

🎯 Requirements

• Experience working on complex technical challenges within the defense or public sector • At least 2 years of software, hardware, or cloud experience in a customer-facing role • B.S. in engineering, computer science, math, physics, or equivalent • Must be a U.S. Person • Preferred: 3 years of enterprise cloud, hardware, or software technical experience • Preferred: General knowledge of at least one high-performance computing discipline • Preferred: Experience with enterprise customers in served industry verticals • Preferred: Experience with at least one HPC simulation software package • Preferred: Strong presentation ability for highly technical topics • Preferred: M.S. in engineering, computer science, or equivalent • Ability to manage multiple complex projects and coordinate colleagues across diverse teams and locations • Understanding of HPC, schedulers, IaaS, scripting languages, and their customer deployments • Successful completion of a comprehensive background check

🏖️ Benefits

• Equity • Equal opportunities employer • Employment contingent upon successful completion of a comprehensive background check