Implementation Manager

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Ediphi

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $12M Series A - Ediphi on 2024-03

SaaS • B2B • Enterprise

Ediphi is a cloud-native preconstruction and estimating platform that helps general contractors and construction teams create faster, more accurate estimates and manage project cost data. The platform centralizes historical cost modeling, unit price catalogs, contracting and last-mile workflows, and exposes APIs and integrations (e. g. , Excel add-in) to streamline bid packages, collaboration, and reporting across enterprise construction organizations.

📋 Description

• Lead, coach, and develop a team of Product Specialists responsible for customer onboarding and implementation. • Own team performance, workload allocation, capacity planning, hiring, onboarding, and career development in partnership with the VP of Customer Success. • Define and continuously improve Ediphi's implementation methodology, playbooks, onboarding frameworks, and customer-facing processes. • Build the systems, documentation, and training that enable the team to deliver consistent, high-quality implementations at scale. • Continuously improve implementation processes to reduce time-to-go-live, increase early adoption, and improve customer outcomes. • Partner with Customer Success to ensure a seamless transition from Sales through implementation and into long-term adoption. • Track implementation performance, including time-to-value, adoption, customer health, team capacity, and implementation KPIs, using insights to improve delivery. • Identify implementation risks early, manage escalations, and remove blockers for both customers and the team. • Partner with Product, Engineering, and Data to improve implementation workflows, support product validation efforts, and ensure customer needs are represented. • Travel to customer sites and team events as needed (approximately 20–30%).

🎯 Requirements

• 5+ years in implementation, professional services, or customer success at a B2B SaaS company, with at least 2 years in a people management or team lead role • Demonstrated experience improving or scaling implementation processes in a high-growth environment • Strong understanding of construction, estimating, or preconstruction workflows preferred; experience with platforms like Procore, OST, or similar estimating tools is a plus • Proven track record driving fast time to value and measurable adoption outcomes across a portfolio of customers • Strong project management skills with the ability to manage multiple customer engagements and team priorities simultaneously • Clear, direct communicator and cross-functional collaborator, comfortable working with customers, executives, and internal stakeholders • Data-driven approach to team performance and customer outcomes; uses metrics to make process and people decisions • Experience with Salesforce, Notion, Mixpanel, or similar tooling preferred

🏖️ Benefits

• Remote working environment (U.S. based) • Competitive salary and stock options • Unlimited PTO (and we actually encourage you to use it) • Health, dental, vision, and life insurance • Parental leave • A phenomenal, remote-first team that deeply cares about creating great products