Family Success & Retention Manager

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Edovate Learning Corp.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

📚 Education

Education

Edovate Learning Corp. is dedicated to empowering today's educators and innovators by offering personalized learning solutions. The company encompasses a family of brands, including Bridgeway Academy, which provides accredited remote learning and homeschool programs with expert support; Elephango, an online learning platform designed to spark curiosity and deepen understanding; Discover Curriculum, a blended learning program that encourages independence through interactive, real-world lessons; and Curriculum Express, which offers top-quality curriculum at competitive prices. Edovate is committed to equipping families and educators with the tools needed to create impactful, personalized education experiences for every learner.

📋 Description

• Support families facing challenges or considering leaving, coordinating responses with internal teams • Help first-year families get off to a strong start in their homeschool journey • Partner with the curriculum team to develop coaching and homeschooling resources for parents • Build community through parent groups, peer-support opportunities, and family coffee chats • Conduct non-sales exit conversations • Share feedback from exit conversations to support continuous improvement • Connect families with resources, including payment and funding options • Track trends and outcomes to guide family-support strategies • Collaborate with advisors and the Student Success team to support families throughout their experience

🎯 Requirements

• 3+ years in a family-facing, student services, customer success, case management, or retention role • K-12, online, or homeschool experience strongly preferred • Experience supporting families of students with learning differences is a plus • Warm, clear communication by phone, video, and email • Genuine ability to listen • Sound judgment about issue resolution, collaboration, and escalation • Strong organization and follow-through • Comfort working with data • Proficiency with Microsoft 365 • Experience with a CRM, HubSpot preferred, or student information system • Comfort learning new tools, including AI • Bachelor's degree in education, counseling, social work, communications, business, or a related field, or equivalent experience • Reliable high-speed internet • Quiet, private space for family calls

🏖️ Benefits

• Comprehensive benefits package: Medical, Dental, and Vision • Short-term disability • Long-term disability • 401(k) • PTO • Fully remote work • Opportunities to expand skillset and take on new challenges • Supportive, collaborative, mission-driven work environment • Flexible scheduling to meet families outside standard business hours