Customer Retention Specialist

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $44k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Conduct daily outbound outreach through calls, emails, and follow-ups to assigned accounts • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities • Identify root causes behind customer concerns through active listening and discovery • Provide consultative guidance and structured solutions to retain and support customers • Communicate the value of HighLevel’s services clearly and confidently • Handle objections professionally and work toward mutually beneficial outcomes • Identify opportunities for plan optimization, upgrades, or reactivation • Support churn reduction and revenue retention goals by escalating recurring issues to leadership • Deliver personalized, positive customer support aligned with the company brand • Log interactions and update CRM records in GHL • Apply tags and track case outcomes for reporting and analysis • Maintain detailed documentation • Identify retention trends and recurring challenges • Provide feedback to leadership on improvement opportunities • Maintain strong product knowledge of HighLevel services and best practices • Own individual performance metrics and outreach targets

🎯 Requirements

• Strong English communication skills (verbal and written) • Effective objection-handling and follow-up abilities • Experience working in a remote environment with structured daily targets • Organized, process-driven, and detail-oriented approach • Familiarity with SaaS products and CRM systems (GHL experience is a plus) • Working knowledge of Google Suite (Docs, Sheets, Calendar) • Ability to multitask while maintaining quality • Customer-focused mindset with high emotional intelligence • Comfort operating in a fast-paced, data-driven environment • Reliable high-speed internet and a distraction-free workspace • 2+ years of Customer Service or B2B Sales experience