IT Tech Support – Tier 2 NOC Analyst

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Effortless Office

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Effortless Office is a Hybrid Managed Services Provider that delivers and fully supports secure cloud products and services, offering customers a comprehensive solution for their entire IT environments. With a focus on cybersecurity, backup and disaster recovery, and compliance, Effortless Office aims to simplify technology management for businesses, allowing them to focus on their core operations while ensuring the security and reliability of their IT systems.

📋 Description

• Monitor client environments using RMM, monitoring, and alerting tools • Respond to afterhours incidents and provide escalation support to Service Delivery Teams • Handle incoming service requests • Perform root cause analysis • Follow defined Knowledge Base (KB) articles and contribute to KB documentation • Monitor dashboards, alerts, and notifications from RMM, SIEM, backup, and other platforms • Triage, validate, and respond to system, network, and application alerts • Respond to incoming service requests, incidents, and changes during afterhours • Prioritize and process tickets according to SLA, impact, and urgency • Update ticket notes, status, and resolution steps in AutoTask • Escalate unresolved issues to Tier 3 or on-call teams as necessary • Communicate incident impact and timelines to internal stakeholders • Troubleshoot system performance issues, failed backups, service outages, and connectivity problems • Work with firewalls, servers, network equipment, and cloud platforms under guidance or KBs • Execute scripts, tools, and diagnostics as needed for alert resolution • Update tickets, shift handoff notes, and KB articles with resolution steps and improvements • Participate in recurring reviews to improve alert accuracy and triage processes

🎯 Requirements

• High School diploma or equivalent (Degree preferred) • 3-7 Years of IT, Help Desk and/or MSP experience • Required certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA • Preferred certifications: VMware Certified Professional (VCP) and Microsoft 365 Certified: Administrator Expert • Excellent inter-personal skills; as good with people as you are with computers • Undefeatable attitude: being okay with not knowing the answer, yet confident in ability to figure it out • Experience providing phone support with strong awareness of positive phone etiquette • Experience working with help desk ticketing systems • Experience with networking and managing/configuring servers • Experience with Office 365 administration, Azure AD, and VMWare • Experience with Group Policy • Experience with DNS (both public and private) • Experience with RMM (Remote Management & Monitoring) systems, preferably Kaseya • Ability to provide 24/7 on-call support during rotation schedule

🏖️ Benefits

• Monthly bonuses • Health, dental, and vision insurance • 401K + employer match • Paid time off and holidays • Opportunities for career growth and development • Formal and structured mentorship • Training and certification support

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