Senior Functional Analyst – Client Management

🔥 6 minutes ago

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $112.4k - $149.8k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Build relationships with business and technology partners across Sales, Relationship Management, Banking Operations, New Accounts, Client Services, Compliance/Risk, Information Security, and technology teams • Understand business objectives, processes, policies, and operational challenges and translate needs into functional and technical requirements • Lead discovery and analysis of complex business processes • Document current-state and future-state workflows • Recommend solutions that simplify customer onboarding, reduce manual effort, improve data quality, and enhance customer experience • Evaluate solution alternatives, challenge assumptions, identify dependencies, and recommend approaches balancing business value, technical feasibility, operational efficiency, and risk • Develop an end-to-end understanding of cloud-native applications and vendor platforms including Salesforce, Prelim, DocuSign, and Fiserv DNA • Analyze and troubleshoot APIs, system interfaces, data mappings, vendor configurations, and integration behaviors • Clarify integration requirements, evaluate solution designs, troubleshoot issues, and support system interoperability • Coordinate application enhancements, vendor updates, and configuration changes • Lead functional analysis for complex features and workflows • Refine backlog items, clarify requirements, define business rules and acceptance criteria, and identify scenarios, edge cases, and dependencies • Perform functional validation and quality assurance activities • Support integration, regression, and user acceptance testing • Assess release impacts, manage dependencies, support implementation readiness, and validate delivered solutions • Investigate production issues and incidents and support root-cause analysis and resolution • Identify opportunities to improve onboarding workflows, automate repetitive activities, strengthen reliability, and prevent recurring issues • Maintain functional and technical documentation, workflow diagrams, system and data-flow mappings, integration requirements, user guides, and training materials • Support internal and external audit requests with process documentation, system information, and control evidence • Facilitate stakeholder discussions, explain solution options and trade-offs, and drive decisions and action items to closure • Manage analysis deliverables, identify risks, coordinate dependencies, and keep stakeholders informed • Collaborate within a remote, cross-functional Agile environment • Share knowledge, mentor colleagues, embrace new technologies, and improve team practices and delivery effectiveness

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent relevant professional experience • 5+ years of experience as a Functional Analyst, Business Systems Analyst, Product Analyst, or similar role supporting enterprise applications and business technology solutions • Experience understanding complex business processes and translating business requirements into actionable technical solutions • Strong analytical, critical-thinking, and problem-solving skills • Experience in process mapping, workflow optimization, requirements analysis, and evaluating solution alternatives • Technical experience with internally developed applications and SaaS platforms • Experience with vendor software configurations, system integrations, published APIs, data mapping, troubleshooting, and application enhancements • Experience working in Agile software delivery environments • Experience with functional and non-functional requirements, backlog refinement, user stories, acceptance criteria, quality assurance, and user acceptance testing • Experience with incident management, issue triage, root-cause investigation, and coordinating implementation and validation of resolutions • Excellent written and verbal communication, facilitation, and interpersonal skills • Ability to independently manage complex assignments, anticipate risks, and follow through on commitments • Intermediate proficiency in Microsoft Excel • Working knowledge of cloud application fundamentals, such as Microsoft Azure or a comparable cloud platform • Preferred: Experience with Salesforce CRM • Preferred: Experience with digital customer onboarding, account opening, workflow automation, or document management solutions • Preferred: Familiarity with Prelim, DocuSign, or Fiserv DNA • Preferred: Experience within financial services or related industries • Preferred: Working knowledge of SQL, data analysis, API testing tools, or Microsoft Azure technologies, including Azure Fundamentals (AZ-900) • Preferred: Experience using AI-assisted tools such as Cursor, Codex, ChatGPT, or Microsoft Copilot • Preferred: Experience with Scaled Agile Framework (SAFe) methodologies and Jira, Confluence, or Productboard • Preferred: Business Analysis certification, such as CBAP, or a comparable professional certification

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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