Owner Experience Analyst

🔥 1 minute ago

🏈 Alabama, Arizona, +35 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $77.7k - $112.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Mazda North American Operations

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Mazda North American Operations is the North American subsidiary of Mazda Motor Corporation responsible for marketing, sales, distribution, and customer support of Mazda automobiles across the United States (and broader North America). The company showcases and sells a full lineup of passenger cars, crossovers, SUVs, hybrid and plug-in hybrid models, and sports cars through a network of local dealerships, offers financing and warranty products, certified pre-owned programs, owner services, accessories, and promotional offers. Mazda North American Operations emphasizes vehicle design, safety, electrification options, and customer ownership experiences.

📋 Description

• Analyze customer, dealer, loyalty, and operational data to identify opportunities to improve owner satisfaction, retention, and advocacy • Identify trends, root causes, and emerging customer-experience issues across the ownership lifecycle • Develop actionable insights and recommendations for customer and dealer experience outcomes • Evaluate customer experience and loyalty initiatives using quantitative and qualitative analysis • Maintain performance measurement frameworks for Owner Experience, Loyalty, and CX initiatives • Develop and enhance KPIs, success metrics, scorecards, and dashboards • Support measurement methodologies and reporting structures • Monitor CX initiative activation, dealership engagement, participation, and long-term effectiveness • Prepare executive-level reporting, scorecards, business reviews, and performance summaries • Present analytical findings and strategic recommendations to management and leadership • Support planning, implementation, management, pilots, best practices, and performance-improvement initiatives • Track initiative performance, milestones, risks, and improvement opportunities • Support budget planning, expense management, and investment analysis • Research industry trends, competitive practices, and emerging customer-experience methodologies • Facilitate meetings, workshops, working sessions, and collaborative discussions with corporate, field, and dealer stakeholders • Deliver presentations and communicate insights, recommendations, and program updates • Support dealership engagement, CX activation, dealer personnel development, and best-practice sharing • Build relationships across corporate, field, and dealer stakeholders • Represent the Owner Experience team at meetings, conferences, workshops, and dealer-facing events • Support executive communications and presentation development • Comply with all policies and standards and perform other duties as assigned

🎯 Requirements

• 3+ years experience in business analytics, customer experience, loyalty, marketing analytics, program management, or related field required • 2+ years experience developing reports, scorecards, dashboards, or performance metrics required • Experience facilitating meetings, workshops, and stakeholder discussions preferred • Automotive/OEM industry experience in a corporate, field, or retail role preferred • Analytical, statistical, and data-driven mindset • Ability to work autonomously and collaboratively across multiple data sources and teams • Strong communication, interpersonal, and presentation skills • Ability to organize and manage multiple tasks and competing priorities • Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook • Proficiency with dashboards and data visualization tools such as PowerBI and Tableau, customer data platforms, survey tools, or statistical applications preferred • Ability to travel domestically by air; 20% flying domestic is essential • Must be able to work remotely from one of the listed supported states

🏖️ Benefits

• Comprehensive benefits package (details provided via employer link)

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