Clinical Product Implementation Specialist

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🗽 New York – Remote

🗽 New York – Remote

💵 $76k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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eHealth Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $41M Venture Round - eHealth Technologies™ on 2019-03

Healthcare • Artificial Intelligence • SaaS

eHealth Technologies is an AI-driven healthcare interoperability company that provides SaaS platforms to automate the retrieval, clinical organization, and delivery of comprehensive patient records (including imaging and pathology) into clinical workflows and EHRs. With over 20 years of healthcare experience, the company serves health systems, life sciences organizations, care coordination companies, and health information exchanges to accelerate time-to-treatment, reduce clinician administrative burden, lower costs, and improve revenue and patient outcomes.

📋 Description

• Provide clinical oversight and guidance for sales support, client launches, marketing content, and clinical education • Manage implementation of new customers from kick-off through transition to Customer Success • Understand customer medical-record needs and ensure Operations Teams meet them • Train on medical records tests, procedures, and terminology • Create specialty-specific record templates, keywords, and record categories • Establish and maintain professional relationships with customer management, executive, and clinical staff • Assess customer workflows and establish the best fit for eHealth products • Serve as a subject matter expert on developments within the assigned market • Mitigate critical situations between customers and eHealth • Conduct ongoing customer trainings and optimizations • Configure and set up new customers and update settings for existing customers • Provide clinical input for deployment of new products • Act as a clinical and product consultant for the Sales Team • Provide market insight and specialty content to the Director of Marketing • Assist with new product development through Voice of Customer and User Group Discussions • Define, drive, and demonstrate delivered customer value and ROI • Maintain action registers for customer needs • Maintain working knowledge of SalesForce, Jira, Trello, and other necessary platforms • Safeguard the confidentiality, integrity, and availability of covered information

🎯 Requirements

• Associate degree in a related field minimum • Three to five years’ experience in a clinical discipline • Preferably experience across multiple clinical areas, including OR, ICU, therapies, and medical/surgical patient areas for adult, pediatric, and neonatal populations • Effective educational and presentation skills in one-on-one and large-group settings • Ability to work independently with little or no direct supervision • Experience with Electronic Medical Records • Proficiency with Copilot or alternate AI engines • Proficiency with Excel, Word, Outlook, PowerPoint, and similar computer software • Excellent written and verbal communication skills • Ability to retain an intimate understanding of eHealth Technologies’ business • Ability to interact and cooperate with all employees • Experience and comfort working in a fast-paced entrepreneurial environment and dealing with change and ambiguity • Good judgment and creative problem-solving skills • Ability to complete tasks accurately within strict time constraints • Ability to simultaneously manage several projects • Willingness and ability to travel 35% • Extended periods of typing, data entry, sitting, reading, and writing • Ability to lift up to 20 lbs • Home network with gigabit-speed Ethernet ports • Minimum home internet speeds of 100 Mbps download and 10 Mbps upload • At least two Ethernet connections to the internet source for a PC and phone • Modem/router located in the workspace or connected by a sufficiently long Ethernet cord • Availability during regular business hours, with occasional evenings and/or weekends as needed

🏖️ Benefits

• Fully remote work from home • Flexible schedule occasionally, including evenings and/or weekends as needed • Opportunity to work with a leading healthcare technology company • Professional development through clinical education, customer trainings, and product knowledge development