Director of Operations Excellence

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🔥 1 minute ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Einstein Bros Bagels

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

👥 B2C

Food & Beverage • B2C

Einstein Bros Bagels is a U. S. -based chain of bagel bakeries and quick-service restaurants that sells fresh-from-the-oven bagels, bagel sandwiches, coffee/iced coffee, and breakfast catering. The company offers in-store, online and app ordering, rewards, gift cards, franchising and wholesale/license opportunities, and promotes breakfast catering and grab-and-go breakfast options.

📋 Description

• Set the multi-year vision and roadmap for Operations Excellence, aligning priorities with enterprise strategy and Field Operations needs • Build and prioritize a portfolio of process engineering and continuous improvement initiatives across the bakery system • Represent Operations Excellence in senior leadership and strategic planning forums • Oversee evaluation of bakery processes, workflows, and systems to simplify work, optimize labor investments, reduce waste, and strengthen performance • Guide application of Lean, Six Sigma, process mapping, and root-cause analysis across concurrent initiatives • Own the standard for future-state process design • Ensure process maps, standard work, and tools translate solutions into repeatable bakery practices at scale • Set standards for designing and governing operational pilots • Review pilot results and recommend scaling, refining, or discontinuing initiatives • Sponsor root-cause analysis on significant recurring challenges • Own labor and inventory system optimization • Create and maintain regular reporting for Operations teams • Own cross-functional operational excellence initiatives from problem identification through sustainment • Set the approach to structured change management • Maintain visibility to portfolio progress, risks, and business impact • Build, lead, and develop a team of Operations Excellence managers and professionals • Coach the team on problem solving, project management, and change leadership • Maintain regular presence in bakeries to test and validate solutions • Identify, standardize, and scale successful practices • Partner with Training, Technology, Marketing, Culinary/R&D, Supply Chain, Finance, and Development • Own the measurement framework for operational improvements • Deliver data-driven recommendations and portfolio updates to senior Operations leadership

🎯 Requirements

• 10+ years of experience in restaurant operations, operations excellence, continuous improvement, or a related discipline • 3+ years of experience directly leading and developing a team • Track record of leading enterprise-scale, cross-functional projects with measurable business impact • Strong strategic, analytical, and structured problem-solving skills • Strong portfolio and project management skills, with the ability to manage senior stakeholders and budgets • Demonstrated ability to influence and drive change at the senior leadership level without direct authority • Excellent executive presentation skills • Ability to travel regularly to bakery locations • Direct restaurant or multi-unit operations leadership experience preferred • Advanced experience applying Lean, Six Sigma, Kaizen, DMAIC, or comparable methodologies preferred • Lean Six Sigma Black Belt, PMP, Prosci Change Management, or comparable certification preferred • Experience within QSR, fast casual, retail, or another high-volume, multi-unit consumer environment preferred • Bachelor’s degree required • Master’s degree (MBA or related) preferred, or equivalent experience

🏖️ Benefits

• Annual Bonus: 20% • Long Term Incentive Plan: $30,000 • Equal employment opportunity and fair treatment in employment • Reasonable accommodations for physical requirements

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