Director of Cloud Operations

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🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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👻 Ghost score 23%

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Own operational delivery for US neocloud customers, including availability, SLAs, incident and problem management, and change control • Lead and develop the US operations team, including engineers, NOC/SRE staff and site-level coordinators • Set hiring plans, on-call structure and performance standards • Run GPU cluster operations, including health monitoring, firmware and driver lifecycle, fabric and storage performance, node replacement and capacity planning • Act as leadership escalation point for major incidents and lead communication with customer executives • Define runbooks, handover processes and operating models with customer data centre and engineering teams • Work with Sales, Solutions Engineering and Product to scope operational services, support pricing and resolve delivery risk before contracts are signed • Define and report operational KPIs, including uptime, MTTR, ticket ageing, GPU utilisation and SLA attainment • Manage hardware, networking and data centre provider relationships • Improve operations through automation, standard tooling and a single operational view across sites • Coordinate with European and APAC operations teams for follow-the-sun coverage and consistent practices

🎯 Requirements

• 10+ years in infrastructure or cloud operations • 5+ years leading technical teams • At least 2 years managing managers or multi-site teams • Experience managing teams operating AI/GPU infrastructure at scale, including NVIDIA H100/H200/GB200-class or equivalent • Experience with InfiniBand or RoCE fabrics, DCGM, and Kubernetes or Slurm scheduler/orchestration layers • Strong background in Linux, networking, storage, virtualisation or bare-metal provisioning, power and cooling fundamentals • Production experience with Kubernetes and observability, GitOps, and infrastructure as code tooling • Track record running a NOC or SRE function with defined SLAs, on-call rotations, and formal incident management (ITIL or equivalent) • Experience working directly with customers or tenants during incidents, including at executive level • Ability to read and challenge technical designs and explain operational trade-offs to non-technical stakeholders • Preferred: experience at a neocloud, GPU cloud, hyperscaler, colocation, or managed services provider • Preferred: familiarity with Metal3, MAAS, Ironic or similar bare-metal lifecycle tooling and multi-tenant GPU platforms • Preferred: experience building or scoping managed-service offerings, including SLAs and pricing inputs • Preferred: experience with Prometheus, Grafana, VictoriaMetrics, OpenTelemetry or comparable observability stacks • Preferred: CKA/CKAD, ITIL 4 or relevant NVIDIA credentials

🏖️ Benefits

• Competitive compensation package with strong benefits plan • Work with exceptionally passionate, talented and engaging colleagues • Be part of cutting-edge, open-source innovation • High-energy environment valuing openness, collaboration, risk-taking, and continuous growth

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