Head of Design

🕒 September 18

🇺🇸 United States – Remote

💵 $200k - $260k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Set and communicate a clear design vision for Elation’s clinical-first product experience • Lead and shape an AI-native Design organization and operating model • Build a high-performing Design function, including roles, operating rhythms, growth paths, hiring, and retention • Partner with Product, Engineering, and executive leadership on product experience strategy and roadmap • Raise quality across research, service design, product strategy, interaction design, visual design, content, accessibility, and customer enablement • Strengthen design systems, principles, patterns, documentation, research practices, reusable frameworks, and design-review culture • Embed rigorous user research through co-design, workflow observation, and qualitative and quantitative insights • Create clarity in ambiguous spaces and make tradeoffs explicit • Ensure design intent survives implementation and the final experience is reliable, coherent, accessible, and usable • Develop designers as leaders and contributors to product direction • Represent customers and Design in senior leadership, prioritization, launch, and company-wide quality discussions • Report to the Chief Product Officer and serve as a senior voice in Product Development

🎯 Requirements

• Significant experience leading product design in a complex, multi-surface, or highly regulated environment • Experience in healthcare, health technology, enterprise SaaS, or another domain where trust and workflow quality matter is especially valuable • Track record of building, scaling, or materially strengthening a design organization, including hiring, coaching, org design, and talent development • Strong product judgment and ability to connect design decisions to customer outcomes, business strategy, and technical realities • Experience partnering effectively with Product and Engineering leaders and influencing decisions beyond the Design function • Deep fluency across research, service design, information architecture, interaction design, visual design, systems thinking, and design operations • Strong point of view on design quality, with humility and communication skills to develop that point of view with others • Ability to make complex systems understandable and usable without flattening important nuance • Demonstrated commitment to customer-centered, evidence-informed decision making • Excellent communication and storytelling skills for executives, cross-functional partners, and designers at every level • Comfort operating in ambiguity, creating structure, and making thoughtful decisions without perfect information

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