Member Intake Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $23 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eleanor Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Eleanor Health is an outpatient addiction treatment program that provides online services for people in recovery from substance use disorder. They offer judgment-free support, affordable treatment plans, and personalized care. Eleanor Health focuses on a whole-person approach to recovery, addressing both the medical condition and underlying causes of addiction. Services include virtual drug and alcohol rehab, individual appointments with licensed clinicians, safe medical detox, medication-assisted treatment, therapy, and peer support. The company operates in multiple states and provides state-wide online appointments with select in-person services.

📋 Description

• Serve as the first point of contact for prospective members via inbound phone calls, web form submissions, and online scheduling workflows • Proactively reach out to prospective members who abandon online scheduling, submit information requests, or miss their first appointment • Educate prospective members about Eleanor Health’s whole-person care model and position Eleanor as an option for substance-use support • Use a consultative, sales-oriented approach to understand needs, motivations, and barriers; address concerns; and articulate the value of Eleanor Health’s care model • Own leads by creating follow-up tasks, documenting next steps, and ensuring prospective members do not fall through the cracks • Manage inbound referrals from external providers and community partners, confirm receipt, provide appropriate status updates, and request additional contact information when needed • Meet or exceed performance metrics including answer rate, speed to answer, quality score, and conversion to scheduled and completed first appointments • Document interactions accurately in Salesforce CRM and Athena EMR • Collaborate with clinical and operations teams to ensure a seamless member experience • Incorporate feedback, coaching, and performance data to continuously improve the intake approach

🎯 Requirements

• Experience in healthcare, ideally in patient access, care coordination, community outreach, admissions, intake, or member engagement • Persuasive, confident, outcomes-oriented sales mindset while remaining empathetic and ethical • Comfort working in a metrics-driven environment • Commitment to expanding access to high-quality, stigma-free addiction and mental health care • Ownership of follow-up plans and prospective member leads • Ability to move quickly, manage multiple leads, and thrive in a fast-paced environment • Tech-savvy and comfortable working across CRM systems, scheduling tools, and communication platforms • Ability to adapt to change and build new processes rather than rely on rigid scripts • Clear, warm, and professional communication in emotionally complex or high-stakes conversations